Strategic Technical Account Manager — Data Security

Varonis; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Varonis in London, United Kingdom, is seeking a Technical Account Manager to be the primary technical contact for customers and drive ongoing value and successful renewals.

You will onboard customers to Varonis platforms, perform proactive health checks, share best practices, and collaborate with Sales to identify upsell opportunities while developing deep knowledge of each client’s security environment.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy company.
• Experience working with Windows OS.
• Knowledge of enterprise IT, cloud, and security technologies.
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
• Excellent in communication, written and verbal.
• Proven problem-solving abilities.
• Commitment to customer success.
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Up to 25 % travel.

Responsibilities

• Ensure data is protected from insider threats, cyber-attacks, and policy violations.
• Onboard Customers to Varonis platforms and deliver on-going value and support.
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
• Prepare and deliver quarterly business and blast radius reviews.
• Alongside Sales, identify and champion upsell opportunities.
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s).
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals.
• Serve as primary technical contact and augment our support and engineering teams.
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties.
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Skills

Customer facing

Cloud security

Windows OS

Cyber security

Communication

Education

Bachelor’s Degree or equivalent experience

Job description

Varonis in London, United Kingdom, is seeking a Technical Account Manager to be the primary technical contact for customers and drive ongoing value and successful renewals.

You will onboard customers to Varonis platforms, perform proactive health checks, share best practices, and collaborate with Sales to identify upsell opportunities while developing deep knowledge of each client’s security environment.