Strategic Technical Account Manager - IT Roadmaps (Hybrid)

First Focus IT; Nelson; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid working

Never Stop Growing – 10 paid studydays

Free access to Uprise coaching

Regular internal training and learning

MAD Council and team culture

Regular social events

Job summary

First Focus IT is seeking a seasoned Technical Account Manager to serve as a trusted advisor to SMB and mid-market clients in a flexible hybrid setup. You’ll partner with senior stakeholders and the C-suite to shape IT strategy, roadmaps, and security posture, moving beyond transactional relationships to deliver real business impact.

You’ll build scalable client outcomes, lead strategic conversations, and help clients plan what’s next, while maintaining the culture and autonomy that defines

Qualifications

• Senior role within an MSP/MSSP, integrator, or similar.
• Experience selling to SMB and mid-market clients and into the C-suite.
• Strong track record in account management, client retention and growth.
• Confidence in consulting across IT strategy, infrastructure, security, and roadmaps.
• Strong organisational skills with CRM, forecasting, reporting and coordinating client outcomes across delivery teams.
• Ability to challenge constructively and follow through.

Responsibilities

• Building relationships that are real, not transactional.
• Acting as a trusted advisor to senior stakeholders and C-level execs.
• Guiding clients across IT strategy, infrastructure, security, and operations.
• Identifying opportunities to improve, simplify, or rethink how things are done.
• Balancing structure and flexibility, knowing when to follow process and when to challenge it.
• Working closely with internal teams to deliver outcomes that actually land.
• Making a measurable difference to your clients, not just keeping them “happy”.

Skills

Senior MSP/MSSP experience

C-suite engagement

Account management

IT strategy

CRM forecasting reporting

Stakeholder management

Consultative selling

Tools

CRM

Job description

First Focus IT is seeking a seasoned Technical Account Manager to serve as a trusted advisor to SMB and mid-market clients in a flexible hybrid setup. You’ll partner with senior stakeholders and the C-suite to shape IT strategy, roadmaps, and security posture, moving beyond transactional relationships to deliver real business impact.

You’ll build scalable client outcomes, lead strategic conversations, and help clients plan what’s next, while maintaining the culture and autonomy that defines