Strategic Technical Account Manager (Hybrid, Travel)

Gravitee; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Professional development allowance

Hybrid work culture

Growth opportunities

Job summary

A global technology company based in Greater London is seeking a Technical Account Manager to enhance customer engagement and drive adoption of their platform. The ideal candidate will be bi-lingual in French and English, possess over 5 years of customer management experience, and have a strong technical acumen. This full-time role involves significant customer interaction and requires travel. Join a company with a meaningful global culture and opportunities for professional growth.

Qualifications

• 5+ years of experience managing customers in a Software/SaaS environment.
• Strong ability to tackle technical problems independently.
• Excellent communication skills for explaining technical solutions.

Responsibilities

• Help customers during onboarding with architecture design and configuration.
• Manage customer project tracking and resolutions.
• Communicate constantly with customers as a trusted advisor.

Skills

Bi-lingual in French and English

5+ years of experience with customers

Technical problem-solving skills

Strong communication skills

Experience with Access Management platforms

Tools

API management platforms

Docker

Kubernetes

Job description

A global technology company based in Greater London is seeking a Technical Account Manager to enhance customer engagement and drive adoption of their platform. The ideal candidate will be bi-lingual in French and English, possess over 5 years of customer management experience, and have a strong technical acumen. This full-time role involves significant customer interaction and requires travel. Join a company with a meaningful global culture and opportunities for professional growth.