Strategic Technical Account Advisor

Emburse Chrome River; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Flexible work arrangements

Inclusive, collaborative environment

Job summary

Emburse, a leader in expense intelligence, seeks a Technical Account Manager (ESA) to manage a portfolio of clients, guiding configuration and strategy for Emburse solutions. You will work with Customer Success, Support, Product and other teams to optimise adoption and drive value.

You will thrive in a high-touch, client-facing role, balancing multiple priorities, delivering on SLAs, and expanding platform usage while maintaining excellent client relationships.

Qualifications

• Experience configuring complex SaaS platforms and workflows.
• Bachelor's degree with customer-facing technical, SaaS consulting, or implementation experience.
• Proven ability to gather complex requirements and translate to configurations and technical solutions.
• Demonstrated success managing multiple concurrent technical requests and SLAs.
• Strong problem-solving and consulting skills with solid stakeholder management.

Responsibilities

• Serve as a trusted technical advisor for a portfolio of ESA clients.
• Guide clients on product capabilities, configuration options and best practices.
• Lead end-to-end technical projects from requirements through delivery.
• Hands-on configure Emburse products per client specs and SLAs.
• Manage multiple concurrent customer projects and priorities.
• Provide proactive updates on milestones, timelines and risks.
• Coordinate with internal teams to troubleshoot complex issues.
• Collaborate with Customer Success, Product and Support for account health.
• Act as an internal SME, contributing to training and knowledge sharing.
• Drive continuous process improvements and platform mastery.

Skills

SaaS configuration

Consulting skills

Multi-project mgmt

Strong communication

SQL basics

Excel advanced

Account management

Relationship building

Education

Bachelor's degree (or equivalent)

Tools

Salesforce

Jira

Confluence

Zendesk

Excel

Job description

Emburse, a leader in expense intelligence, seeks a Technical Account Manager (ESA) to manage a portfolio of clients, guiding configuration and strategy for Emburse solutions. You will work with Customer Success, Support, Product and other teams to optimise adoption and drive value.

You will thrive in a high-touch, client-facing role, balancing multiple priorities, delivering on SLAs, and expanding platform usage while maintaining excellent client relationships.