Enterprise Technical Account Manager — Strategic Advisor

Dayshape; City of Edinburgh; On-site; GBP 87,000 - 113,000; Full time

Benefits offered by this job

Salary 115k-150k USD per year

31 days vacation per year

Sabbatical after 5 years

Medical, dental & vision benefits

Disability and life insurance

401k with employer matching

Professional development budget

Team events

Volunteer time

Diversity-friendly culture

Job summary

Dayshape, a software scale-up, is seeking a Technical Account Manager to guide top enterprise customers in maximizing value from Dayshape. You will work closely with Customer Success, Product, and Professional Services to drive adoption and ensure successful outcomes across complex environments.

Based in Edinburgh with a strong collaboration culture, you will translate business needs into technical solutions, manage high-touch accounts, and help shape the product via customer feedback and

Qualifications

• Significant experience in Technical Account Management or similar customer-facing technical roles.
• Experience with complex enterprise SaaS customers and integrations.

Responsibilities

• Build strong relationships with customer IT admins and stakeholders.
• Maximise technical adoption of Dayshape and new features.
• Contribute technical input to account planning and reviews.
• Partner with Customer Success to surface expansion opportunities.
• Serve as trusted technical advisor for strategic enterprise customers.
• Review support trends to identify issues and improvements.
• Advise on Dayshape configuration, workflows and upgrades.
• Collaborate with Product and Services to scope engagements.
• Support Customer Success on renewal readiness and risk mitigation.

Skills

Technical Account Management

Enterprise SaaS

SQL

JavaScript

Stakeholder management

Problem-solving

Communication skills

Business requirements translation

Education

Undergraduate degree in Mathematics

Undergraduate degree in Engineering

Job description

Dayshape, a software scale-up, is seeking a Technical Account Manager to guide top enterprise customers in maximizing value from Dayshape. You will work closely with Customer Success, Product, and Professional Services to drive adoption and ensure successful outcomes across complex environments.

Based in Edinburgh with a strong collaboration culture, you will translate business needs into technical solutions, manage high-touch accounts, and help shape the product via customer feedback and