Travel & Expense Solutions Technical Account Manager

Emburse, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible spending accounts

Generous paid time off

Parental leave

Volunteering opportunities

Health savings accounts (HSA)

Health insurance

Retirement savings match

Financial planning services

Cornell training program

Snacks and beverages

Team outings

Job summary

Emburse is seeking a Technical Account Manager (Internal title: Emburse Solution Advisor) to act as a trusted technical advisor for a portfolio of clients. You will provide product expertise, configuration support, and strategic guidance to maximise value from Emburse solutions, coordinating with Success, Support, Product, and other teams.

You will guide clients on capabilities, configurations, and best practices, lead end-to-end technical projects, and ensure delivery within SLAs while

Qualifications

• Bachelor’s degree with proven experience in a customer-facing technical, SaaS consulting, implementation, or technical customer success role.
• Experience managing multiple concurrent technical requests, customer projects, and shifting priorities while meeting SLAs.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.
• Understanding of accounting processes, financial systems, and relevant terminology; basic knowledge of SQL is a plus.

Responsibilities

• Serve as a trusted technical advisor, managing a dedicated portfolio of ESA clients and their technical configurations.
• Deliver strategic product consulting to optimize adoption and maximize solution value.
• Lead end-to-end technical projects from requirements gathering to delivery.
• Configure Emburse platform solutions in line with client specs, scope and SLAs.
• Manage workload and priorities across multiple customer projects while delivering high-quality results.
• Provide regular updates on milestones, timelines, and risk mitigation to clients.

Skills

Technical consulting

Project management

Customer relationship mgmt

Communication skills

Financial systems knowledge

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Jira

Confluence

Zendesk

Excel

Job description

Emburse is seeking a Technical Account Manager (Internal title: Emburse Solution Advisor) to act as a trusted technical advisor for a portfolio of clients. You will provide product expertise, configuration support, and strategic guidance to maximise value from Emburse solutions, coordinating with Success, Support, Product, and other teams.

You will guide clients on capabilities, configurations, and best practices, lead end-to-end technical projects, and ensure delivery within SLAs while