Enterprise SaaS Account Manager – Travel & Spend

Perk; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Equity ownership

25 days annual leave

Private medical cover

Pension plan (Aviva)

Job summary

Perk is hiring an Enterprise Account Manager to own a portfolio of Tier 1 customers, drive growth, and maximise value within existing accounts. You will collaborate with Finance, Procurement, Travel, HR, IT and Leadership to execute strategic plans, identify expansion opportunities, and lead quarterly business reviews.

You’ll advocate for customers and partner with Product, Engineering and Support to resolve issues, promote new capabilities, and ensure high levels of satisfaction in a

Qualifications

• Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment.
• Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organisations.
• Experience navigating complex enterprise organisations with multiple stakeholders, procurement processes, and executive decision-makers.
• Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long‑term relationships.

Responsibilities

• Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
• Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximising long-term customer value.
• Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
• Drive adoption across Perk's Travel and Spend platform by identifying underutilised features, expanding use cases, and partnering with customers on change management initiatives.
• Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
• Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
• Identify common challenges within each account, develop timely solutions, and implement long‑term strategies that improve customer outcomes and satisfaction.
• Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
• Effectively prioritise your time and resources to maximise impact across your portfolio and key business initiatives.

Skills

Relationship building

Enterprise SaaS

Stakeholder management

Tools

Salesforce

Looker

Zendesk

Google Tools

Job description

Perk is hiring an Enterprise Account Manager to own a portfolio of Tier 1 customers, drive growth, and maximise value within existing accounts. You will collaborate with Finance, Procurement, Travel, HR, IT and Leadership to execute strategic plans, identify expansion opportunities, and lead quarterly business reviews.

You’ll advocate for customers and partner with Product, Engineering and Support to resolve issues, promote new capabilities, and ensure high levels of satisfaction in a