Strategic Tech Account Manager – Growth & Retention

Comoro Ltd; Epsom; On-site; GBP 40,000 - 65,000; Full time

Job summary

Comoro Ltd is seeking an experienced Account Manager to manage a portfolio of approximately 50 key UK accounts. You will retain, renew and cross-sell the full suite of services, including a mass notification service and applications.

You will forecast retention targets, maintain excellent CSAT/NPS scores and collaborate with marketing to uncover opportunities. Strong CRM skills, relationship building and strategic planning are essential for success.

Qualifications

• Experience in account management in a regulatory, telecoms, or tech-enabled services environment.
• Proven ability to retain customers and grow spend within existing accounts.
• Strong CRM usage and data-driven approach to forecasting and pipeline management.

Responsibilities

• Forecast retention, pipeline and revenue targets daily, monthly and yearly.
• Provide first-class account management to maintain high CSAT and NPS.
• Nurture customers to ensure a robust pipeline and cross-sell opportunities.
• Develop relationships to maximize spend through account development planning and data analysis.
• Deliver compelling bid and proposal responses with executive summaries and win themes.
• Identify decision makers and set up meetings between clients and company leaders.
• Collaborate across departments to improve the customer experience.

Skills

Account management

Account development

CRM experience

Sales methodologies

Regulatory environment experience

Telecoms knowledge

Attention to detail

Tools

SFDC

Job description

Comoro Ltd is seeking an experienced Account Manager to manage a portfolio of approximately 50 key UK accounts. You will retain, renew and cross-sell the full suite of services, including a mass notification service and applications.

You will forecast retention targets, maintain excellent CSAT/NPS scores and collaborate with marketing to uncover opportunities. Strong CRM skills, relationship building and strategic planning are essential for success.