Outbound Sales & Retention Lead

Comoro Ltd.; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Comoro Ltd. in London is seeking a Sales and Retention Lead to elevate outbound telemarketing performance. The role focuses on owning the strategy, driving quality through an outsourced contact centre, and shaping how thousands of customers engage and renew, with hybrid London location.

Salary £45k-£55k basic, plus bonus and benefits. Role is permanent, requiring 3 days in London and occasional travel to Derby.

Qualifications

• Excellent command of outbound sales campaigns and ability to influence performance.
• Experience in managing OBTM levers and testing new campaigns.
• Proven contact centre exposure (in-house or outsourced) with a focus on quality.
• Demonstrated ability to meet and exceed sales targets in a retention-focused role.
• Strong written and verbal communication, with attention to detail.
• Coaching and performance management skills for teams.
• Proactive, self-motivated, and urgent in driving results.

Responsibilities

• Lead the successful delivery of the outbound telemarketing sales activity.
• Develop and deliver new testing and activity to support the outbound strategy.
• Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel.
• Lead daily calls with outsourced contact centre, providing guidance and feedback on performance metrics.
• Ensure activity delivered by outsourcing partner aligns with targets, processes and quality requirements.
• Support inbound sales channel as required.
• Use reporting and data to analyse and drive performance.
• Manage the quality process and ensure the partner is calibrated with requirements.
• Spend regular time on site at outsourced contact centres to drive sales and quality.
• Participate in ad hoc projects related to Sales goals (reporting, systems improvements).

Skills

Outbound sales campaigns

OBTM levers

Campaign testing and setup

Contact centre experience

Sales targets

Sales/retention expertise

Quality assurance in contact centres

Vendor management

Balance sales and quality

Written communication

Verbal communication

Attention to detail

Coaching and performance management

Proactivity

Self-motivation

Job description

Comoro Ltd. in London is seeking a Sales and Retention Lead to elevate outbound telemarketing performance. The role focuses on owning the strategy, driving quality through an outsourced contact centre, and shaping how thousands of customers engage and renew, with hybrid London location.

Salary £45k-£55k basic, plus bonus and benefits. Role is permanent, requiring 3 days in London and occasional travel to Derby.