Strategic Account Manager | Growth & Retention

Zen Internet Ltd; Milnrow; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Private medical healthcare

Life assurance

Birthday day off

Pension

Onsite parking

Hybrid working

Retail discounts

Job summary

Zen Internet Ltd is seeking an Account Manager to manage a portfolio of customer accounts with a service-led approach. You will engage clients virtually via Teams, Zoom and email, building long-term relationships and driving retention and revenue growth across the portfolio.

You will identify new business opportunities through referrals and internal leads, balancing relationship management with a proactive sales agenda to help customers achieve their objectives and the company grow.

Qualifications

• Proven experience in account management or a similar client-facing sales role.
• Demonstrable track record of client retention and revenue growth within a portfolio.
• Experience in service-led, consultative, or solution-selling environments.

Responsibilities

• Proactively manage and engage with a defined portfolio of accounts via virtual meetings and telephone.
• Build trusted relationships with key decision makers and influencers at all levels within client organisations.
• Monitor account health and proactively identify at-risk accounts before issues escalated.
• Identify and close cross-sell and upsell opportunities aligned to client needs.
• Generate referrals from existing clients to open doors to new customers.
• Maintain accurate CRM records and report on activity, pipeline, and forecast.

Skills

Account management

Client engagement

Retention

Revenue growth

Virtual communication

CRM / forecasting

Relationship building

Tools

CRM systems

Job description

Zen Internet Ltd is seeking an Account Manager to manage a portfolio of customer accounts with a service-led approach. You will engage clients virtually via Teams, Zoom and email, building long-term relationships and driving retention and revenue growth across the portfolio.

You will identify new business opportunities through referrals and internal leads, balancing relationship management with a proactive sales agenda to help customers achieve their objectives and the company grow.