Senior SMB Programs & Change Lead

Whereby

Manchester

On-site

GBP 60,000 - 90,000

Full time

14 days+

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Job summary

Deliveroo in Manchester is seeking a Program Manager for the Operational Support team. You will lead large-scale SMB programmes, shaping engagement frameworks and communications to drive commercial priorities.

The role requires strong project management, stakeholder engagement and delivery discipline across Sales, NPX and Account Management. This delivery-focused role demands coordinating multiple workstreams, applying recognised methodologies and coaching teams to embed new ways of working in a

Qualifications

Strong project and programme management skills, ideally with PRINCE2 or Six Sigma qualifications.
Ability to manage multiple concurrent programmes end-to-end and design long‑term frameworks.
Excellent written and verbal communication across senior stakeholders.

Responsibilities

Lead end-to-end delivery of large-scale SMB initiatives with governance, reporting and sign-off.
Apply a consistent delivery methodology to provide milestones, risk management and quality control.
Design and embed an engagement framework for prioritisation, resourcing and measurement.
Translate priorities into actionable delivery plans and monitor key metrics.
Own the SMB communications strategy and produce structured reporting for leadership.
Coordinate with Sales, NPX, Account Management and Partner Support to align delivery.
Identify risks early and drive change with cross-functional teams.