Strategic SaaS Account & Growth Manager (Remote)

risr/; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Profit sharing (25%)

Health & wellbeing allowance

Flexible working arrangements

Job summary

risr/ is seeking an experienced Account Manager to own commercial and operational outcomes for assigned customer accounts in England. You will drive renewals, identify growth opportunities, and ensure long‑term value and satisfaction for health education customers.

You will collaborate with delivery specialists, maintain deep client knowledge, and manage contracts and escalations to maximise investment value for universities, medical colleges and regulatory bodies.

Qualifications

• At least 5 years in account/relationship management in a customer-facing role.
• Experience with contractual negotiations and renewals is preferable.
• Exposure to Digital Transformation via SaaS solutions.
• Strong communication and stakeholder management skills.
• Ability to understand client strategies and evolve with them.

Responsibilities

• Build strong relationships with customer stakeholders at multiple levels.
• Own overall account health, strategy and growth opportunities.
• Serve as the main contact between the customer and risr/ for non‑support matters.
• Identify customer needs and map them to risr/ solutions.
• Recognise and pursue cross‑selling/up‑selling opportunities.
• Manage contracts, renewals and negotiations.
• Address customer escalations promptly with the team.
• Maintain knowledge of risr/ products as they evolve.
• Leverage CRM to track milestones, renewals and opportunities.
• Collaborate with sales, delivery and development to resolve issues.

Skills

Account management SaaS/B2B

Contract negotiation

Customer relationship building

Sales and renewal strategy

Cross-functional collaboration

Job description

risr/ is seeking an experienced Account Manager to own commercial and operational outcomes for assigned customer accounts in England. You will drive renewals, identify growth opportunities, and ensure long‑term value and satisfaction for health education customers.

You will collaborate with delivery specialists, maintain deep client knowledge, and manage contracts and escalations to maximise investment value for universities, medical colleges and regulatory bodies.