Remote Account & Growth Manager (SaaS Education)

risr/; England; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Health and Wellbeing Allowance

Profit share

Flexible working

Open-book finances

Internet paid by risr/

Job summary

risr/ is seeking a seasoned Account Manager based in England to own commercial and operational relationships with assigned customer accounts. You will drive renewals, identify growth opportunities and collaborate with delivery specialists to maximize long-term value, retention and satisfaction.

The role requires strong commercial judgment, deep product knowledge, and a proactive approach to account strategy across the education and medical training sectors.

Qualifications

• At least 5 years of experience in account/relationship management in a customer-facing role, ideally SaaS/B2B.
• Experience handling contractual negotiations, reconciliations and revisions is preferable.

Responsibilities

• Establish and nurture relationships with customer stakeholders at multiple levels.
• Own the health, strategy and development of assigned accounts; identify risks and opportunities.
• Serve as primary contact between customer and risr/ for non-day-to-day matters.
• Identify customer needs and align risr/ solutions.
• Recognise opportunities to offer additional risr/ products or services.
• Handle contracts, renewals and negotiations.
• Address customer concerns with the team as needed.
• Maintain knowledge of risr/ products and updates.
• Understand customer strategy and adapt to changes for ongoing value.
• Use CRM to track milestones, renewals and opportunities across accounts.

Skills

Account management

Relationship building

Negotiation

SaaS/B2B experience

Communication

Tools

CRM software

Job description

risr/ is seeking a seasoned Account Manager based in England to own commercial and operational relationships with assigned customer accounts. You will drive renewals, identify growth opportunities and collaborate with delivery specialists to maximize long-term value, retention and satisfaction.

The role requires strong commercial judgment, deep product knowledge, and a proactive approach to account strategy across the education and medical training sectors.