Strategic SaaS Growth & Renewal Manager

Grey Matter Recruitment; Reading; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Grey Matter Recruitment is seeking an experienced Account Manager to own and grow a portfolio of strategic SaaS customer accounts in the Reading area. You will build trusted relationships with senior stakeholders and partner with Customer Success, Professional Services and Product teams to maximise value and long-term revenue.

In this role you will lead executive business reviews, identify upsell and renewal opportunities, negotiate terms, and manage contracts across multi-year engagements.

Qualifications

• Experience in Account Management or Sales within a SaaS environment, focused on growing existing accounts.
• Ability to build relationships with senior stakeholders and manage commercial conversations.
• Experience negotiating contracts, renewals and pricing while managing strategic portfolios.
• Excellent organisational, communication and stakeholder management skills with revenue targets.

Responsibilities

• Own and grow a portfolio of strategic customer accounts, building trusted relationships while driving account expansion and long-term commercial success.
• Work closely with Customer Success, Professional Services and Product teams to increase customer value, strengthen retention and identify new revenue opportunities.
• Develop strategic account plans, lead Executive Business Reviews and partner with senior stakeholders to align tailored SaaS solutions.
• Identify upsell and cross-sell opportunities, building compelling commercial proposals and business cases that support customer growth.
• Own renewal and expansion conversations, negotiating commercial terms, managing contract lifecycles and driving multi-year agreements where appropriate.
• Maintain accurate account plans, pipeline forecasts and CRM data, collaborating with internal teams to deliver an outstanding customer experience and achieve revenue growth targets.

Skills

Account Management

Customer Success

SaaS Sales

Strategic Relationships

Upsell & Renewals

Forecasting & CRM

Tools

CRM (Salesforce)

Job description

Grey Matter Recruitment is seeking an experienced Account Manager to own and grow a portfolio of strategic SaaS customer accounts in the Reading area. You will build trusted relationships with senior stakeholders and partner with Customer Success, Professional Services and Product teams to maximise value and long-term revenue.

In this role you will lead executive business reviews, identify upsell and renewal opportunities, negotiate terms, and manage contracts across multi-year engagements.