Strategic Customer Success Manager – Education SaaS

Risr; United Kingdom; Remote; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Profit share

Health & wellbeing allowance

Flexible working hours

Internet and device stipend

Job summary

risr/ is seeking a Senior Account Manager to take full commercial and operational ownership of key customer accounts in England. You will drive contract renewals, identify growth opportunities, and maintain a deep understanding of each customer’s strategic landscape, working closely with delivery specialists to ensure long-term value and satisfaction.

The role requires 5+ years in SaaS/B2B account management, strong negotiation skills, and a proven ability to manage complex contracts.

Qualifications

• 5+ years in SaaS/B2B account management.
• Experience in contract negotiations and renewals.
• Strong commercial judgment and relationship building.

Responsibilities

• Own assigned customer accounts end-to-end.
• Drive renewals, growth opportunities, and retention.
• Collaborate with delivery specialists to maximize account value.
• Manage contracts, renewals, and negotiations.
• Maintain CRM records and track milestones.

Skills

Account management

SaaS

Negotiation

Stakeholder management

Tools

CRM systems

Job description

risr/ is seeking a Senior Account Manager to take full commercial and operational ownership of key customer accounts in England. You will drive contract renewals, identify growth opportunities, and maintain a deep understanding of each customer’s strategic landscape, working closely with delivery specialists to ensure long-term value and satisfaction.

The role requires 5+ years in SaaS/B2B account management, strong negotiation skills, and a proven ability to manage complex contracts.