Strategic Retail Account Growth Lead (Remote)

DHL; Coventry; Remote; Confidential; Full time

Benefits offered by this job

Company car/allowance

Private medical insurance

26 days annual leave

Discretionary bonus

Flexible working

Pension scheme (8% employer + 4% emp)

24/7 GP consultations

Retail and lifestyle discounts

Loans and savings schemes

Job summary

DHL Supply Chain seeks a Senior Account Development Manager to drive growth with a major Retail customer. The role is remote with the potential for up to 50% UK travel, reporting to the Business Development team.

You will craft account plans, pursue new product and sustainability opportunities, and lead commercial negotiations while coordinating with operations and other DHL teams. You will build senior-level relationships, manage multiple stakeholders, and shape the lifecycle strategy to secure

Qualifications

• Proven experience of account development and management for large retail customers in logistics and supply chain.
• Experience reinvigorating long-term existing customer relationships and identifying new ideas.
• Passion for sales and developing the DHL offering to customers.
• Self-motivated with ability to manage multiple stakeholders and resolve conflicts.
• Negotiation experience and commercial know-how.
• Understanding of bid and tender processes (desirable).
• Background in consumer/convenience logistics or DSC experience (preferred).

Responsibilities

• Act as the principal commercial link between the customer, operations, and DHL, aligning needs and delivering solutions.
• Combine strategic account planning with commercial leadership and operational oversight.
• Protect existing business, drive organic growth, lead renewals and negotiations.
• Develop a comprehensive strategy for the customer lifecycle for long-term success.
• Translate strategy into actionable account plans highlighting mutual opportunities, including new products and sustainability.
• Build coaching relationships with customer decision-makers to promote DHL services.
• Balance customer needs with operations to enable collaborative solutions and resolve conflicts.

Skills

Account management

Retail client mgmt

Negotiation

Stakeholder mgmt

Strategic planning

Sales focus

Bid/tender awareness

Job description

DHL Supply Chain seeks a Senior Account Development Manager to drive growth with a major Retail customer. The role is remote with the potential for up to 50% UK travel, reporting to the Business Development team.

You will craft account plans, pursue new product and sustainability opportunities, and lead commercial negotiations while coordinating with operations and other DHL teams. You will build senior-level relationships, manage multiple stakeholders, and shape the lifecycle strategy to secure