Senior Account Development Manager

DHL; Coventry; A distancia; Confidential; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car/allowance

Private medical insurance

26 days annual leave

Discretionary bonus

Flexible working

Pension scheme (8% employer + 4% emp)

24/7 GP consultations

Retail and lifestyle discounts

Loans and savings schemes

Descripción de la vacante

DHL Supply Chain seeks a Senior Account Development Manager to drive growth with a major Retail customer. The role is remote with the potential for up to 50% UK travel, reporting to the Business Development team.

You will craft account plans, pursue new product and sustainability opportunities, and lead commercial negotiations while coordinating with operations and other DHL teams. You will build senior-level relationships, manage multiple stakeholders, and shape the lifecycle strategy to secure

Formación

• Proven experience of account development and management for large retail customers in logistics and supply chain.
• Experience reinvigorating long-term existing customer relationships and identifying new ideas.
• Passion for sales and developing the DHL offering to customers.
• Self-motivated with ability to manage multiple stakeholders and resolve conflicts.
• Negotiation experience and commercial know-how.
• Understanding of bid and tender processes (desirable).
• Background in consumer/convenience logistics or DSC experience (preferred).

Responsabilidades

• Act as the principal commercial link between the customer, operations, and DHL, aligning needs and delivering solutions.
• Combine strategic account planning with commercial leadership and operational oversight.
• Protect existing business, drive organic growth, lead renewals and negotiations.
• Develop a comprehensive strategy for the customer lifecycle for long-term success.
• Translate strategy into actionable account plans highlighting mutual opportunities, including new products and sustainability.
• Build coaching relationships with customer decision-makers to promote DHL services.
• Balance customer needs with operations to enable collaborative solutions and resolve conflicts.

Conocimientos

Account management

Retail client mgmt

Negotiation

Stakeholder mgmt

Strategic planning

Sales focus

Bid/tender awareness

Descripción del empleo

Senior Account Development Manager Grade: RCS Grade I

Contract Type: Permanent (Full-Time)

Location: Remote, with up to 50% UK travel

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our Business Development team is at the forefront of driving growth and innovation.

We are seeking an experienced and dynamic Senior Account Development Manager to join our eCommerce and Retail team. In this role, you will be responsible for developing and implementing strategies that drive customer engagement and maximize mutual benefits. You will work closely with a single Retail customer account and be able to drive on the established relationship and to create account plans that incorporate new products, sustainability initiatives, and continuous improvement efforts.

What You'll Do

• Act as the principal commercial link between the customer, operations, and the wider business, creating alignment, resolving issues, and converting customer needs into mutually beneficial solutions.
• In this role you'll combine strategic account planning, commercial leadership, and operational oversight.
• Accountable for protecting the existing business, identifying and converting organic growth opportunities, leading renewals and commercial negotiations, and ensuring that commitments made to customers can be delivered effectively.
• Develop a comprehensive strategy for the customer lifecycle, leading planning and engagement efforts to ensure long-term success.
• Translate customer strategy into actionable account plans that highlight opportunities for mutual benefit, including new products and sustainability initiatives.
• Build and maintain an extensive network of coaching relationships within the customer's organization, gaining access to decision-makers and effectively promoting the value of our services.
• Balance the needs of the customer with operational requirements by facilitating collaborative solutions, managing, and resolving potential conflicts that may arise.

What You'll Bring

• Proven experience of account development and management for large retail customers in logistics and supply chain, with demonstrable success leading complex and strategically important customer relationships.
• In-depth account development experience and comfortable in reinvigorating a long-term existing customer relationship - look for new ideas and creativity.
• Passion for sales and developing the DHL offering to customers.
• Self-motivated and able to manage multiple stakeholders effectively, including conflict resolution and problem-solving.
• Negotiation skills and commercial experience.
• Understanding of the bid and tender processes - desirable.
• Preferred background in consumer and convenience logistics or DSC experience.

Why Join Us?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private medical insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes, and free mortgage advice

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare, and more.

Building an Inclusive Workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.