Strategic Renewals & Revenue Assurance Manager

NECSWS; England; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private medical cover

25 days holiday

Life assurance 4x salary

Pension plan with employer contribs

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a Revenue Renewal Officer to support contract renewals across defined business areas, coordinating with Account Management, Legal, and Sales Order Processing. You will ensure timely renewal tracking, maintain master data, and help negotiate terms with customers and third parties.

The role requires strong customer-facing skills, solid knowledge of contract law, and the ability to interact with senior managers while maintaining high customer satisfaction.

Qualifications

• Customer facing experience
• Strong knowledge of Microsoft Office Suite
• Good knowledge of Local Authority / Public Services approval processes
• Good working knowledge of contract law
• Working knowledge of contractual frameworks
• Understanding of Local Government / Public Services environment and drivers
• Ability to interact with high-level managers and senior officers
• Awareness of customer retention and high customer satisfaction
• Ability to adapt interaction levels by situation
• Good business reporting capabilities

Responsibilities

• Contribute to Central Revenue Assurance processes
• Maintain NEC Revenue Assurance master data sheet
• Liaise with Account Management on upcoming contract renewals
• Own contract renewals within defined parameters
• Directly contact customers/third parties for contract negotiations
• Prepare and present contract overview documentation for sign-off
• Assist Sales with internal/external renewal documentation
• Discuss NEC products at a high level to aid negotiations
• Address internal/external contract queries
• Forecast upcoming renewals in the NEC CRM system
• Represent NEC in internal/external meetings when needed

Skills

Customer facing

Microsoft Office

Public sector processes

Contract law

Contractual frameworks

Public services knowledge

Stakeholder communication

Time management

Multi-tasking

Representation of NEC

Driving licence

Job description

NEC Software Solutions is seeking a Revenue Renewal Officer to support contract renewals across defined business areas, coordinating with Account Management, Legal, and Sales Order Processing. You will ensure timely renewal tracking, maintain master data, and help negotiate terms with customers and third parties.

The role requires strong customer-facing skills, solid knowledge of contract law, and the ability to interact with senior managers while maintaining high customer satisfaction.