Strategic Renewals Manager: Growth & Retention

AVEVA; Cambridge; Hybrid; GBP 48,000 - 69,000; Full time

Job summary

AVEVA is seeking a Renewals Account Manager to drive customer renewals, retention and recurring revenue growth by managing key relationships and collaborating with Sales and Customer Success teams.

You will own the complete renewal lifecycle, develop MEDDPIC-based renewal strategies, identify cross-sell and upsell opportunities, and strengthen partnerships including Salesforce-driven reporting to reduce churn. Hybrid, full-time role in Australia.

Qualifications

• Expertise in renewal management processes, policies, pricing, and governance.
• Ability to manage a complex portfolio of accounts while maintaining customer engagement and renewal momentum.
• Proven track record in enterprise sales and building trusted relationships with senior stakeholders.

Responsibilities

• Drive customer renewals, retention, and recurring revenue growth by managing key customer relationships and collaborating with sales teams.
• Achieve renewal quotas and on-time renewals; resolve escalated renewal contracts.
• Develop MEDDPIC-based renewal strategies with Sales and Customer Success teams to maximize retention and growth.
• Identify cross-sell and upsell opportunities and transition opportunities to Account Managers when appropriate.
• Own the complete renewal lifecycle from engagement through quotation, forecasting, PO management and contract closure.
• Strengthen customer partnerships; maintain Salesforce records; provide reporting to reduce churn and improve renewal effectiveness.

Skills

Renewal management

Key account management

Enterprise sales

Tools

Salesforce

Job description

AVEVA is seeking a Renewals Account Manager to drive customer renewals, retention and recurring revenue growth by managing key relationships and collaborating with Sales and Customer Success teams.

You will own the complete renewal lifecycle, develop MEDDPIC-based renewal strategies, identify cross-sell and upsell opportunities, and strengthen partnerships including Salesforce-driven reporting to reduce churn. Hybrid, full-time role in Australia.