Revenue Assurance Manager

NECSWS; England; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private medical cover

25 days holiday

Life assurance 4x salary

Pension plan with employer contribs

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a Revenue Renewal Officer to support contract renewals across defined business areas, coordinating with Account Management, Legal, and Sales Order Processing. You will ensure timely renewal tracking, maintain master data, and help negotiate terms with customers and third parties.

The role requires strong customer-facing skills, solid knowledge of contract law, and the ability to interact with senior managers while maintaining high customer satisfaction.

Qualifications

• Customer facing experience
• Strong knowledge of Microsoft Office Suite
• Good knowledge of Local Authority / Public Services approval processes
• Good working knowledge of contract law
• Working knowledge of contractual frameworks
• Understanding of Local Government / Public Services environment and drivers
• Ability to interact with high-level managers and senior officers
• Awareness of customer retention and high customer satisfaction
• Ability to adapt interaction levels by situation
• Good business reporting capabilities

Responsibilities

• Contribute to Central Revenue Assurance processes
• Maintain NEC Revenue Assurance master data sheet
• Liaise with Account Management on upcoming contract renewals
• Own contract renewals within defined parameters
• Directly contact customers/third parties for contract negotiations
• Prepare and present contract overview documentation for sign-off
• Assist Sales with internal/external renewal documentation
• Discuss NEC products at a high level to aid negotiations
• Address internal/external contract queries
• Forecast upcoming renewals in the NEC CRM system
• Represent NEC in internal/external meetings when needed

Skills

Customer facing

Microsoft Office

Public sector processes

Contract law

Contractual frameworks

Public services knowledge

Stakeholder communication

Time management

Multi-tasking

Representation of NEC

Driving licence

Job description

Job Description

We are seeking a candidate to join the Revenue Assurance Team. Reporting to the Revenue Assurance Team Manager, the successful candidate will provide support to the Head of Business Operations, Chief Finance Officer, and the Account Management teams. The role includes managing and supporting customer contract renewal processes within defined Business Areas, and ensuring effective tracking and delivery of monthly renewals, working alongside other operational business teams (Legal, Sales Order Processing, etc.) to achieve this.

MAIN RESPONSIBILITIES:

• Contribution to the Central Revenue Assurance processes
• Maintaining the Revenue Assurance master data sheet for NEC
• Liaising with Account Management team on upcoming contract renewals
• Taking ownership of contract renewals where required, within clearly defined parameters
• Liaising with Customers and involved third parties directly (email and phone contact) for contract negotiation, and following up negotiations to fruition
• Follow internal sign-off processes, including preparation and presentation of contract overview documentation
• Assisting Sales teams in preparation of internal/external documentation, in relation to contract renewals
• Ability to discuss NEC products at a top level to assist contract negotiations
• Address contract queries that may arise internally or externally
• Good all round understanding of associated NEC product offerings
• Recording and keeping accurate forecasting of upcoming renewals within the NEC CRM system

ESSENTIAL SKILLS:

• Customer facing experience
• Strong use of Microsoft Office Suite
• Good knowledge of the Local Authority / Public Services approval processes.
• Good, working knowledge of contract law
• Working knowledge of contractual frameworks
• An understanding of the Local Government / Public Services environment and its drivers
• Ability to effectively interact with and gather information from high-level managers and senior officers
• Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim
• Ability to adapt to differing levels of interaction dependent upon situation
• Good Business reporting capabilities

PERSONAL SKILLS

• Excellent oral and written communication skills
• Self-motivated and self reliant, but with strong team player capabilities
• Strategic and Commercial attention to detail
• Ability to manage workload and meet deadlines
• Capable of multi-tasking and balancing customer and internal priorities
• Willingness and ability to represent NEC in both internal and external meetings
• Effective relationship builder, developing working relationships with individuals within the business
• Organising time effectively, determining the right resources needed to effectively perform job assignments
• Full and valid UK/EC driving licence

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.