Revenue Assurance Manager

NECSWS; Hemel Hempstead; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday (FTE)

Group Pension Plan

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a candidate to join the Revenue Assurance Team in Hemel Hempstead. You will support contract renewals, coordinate with Finance and Operations, and liaise with Account Management and customers to ensure timely, accurate renewals.

This role involves handling negotiations and maintaining clear documentation. You will work closely with senior stakeholders, contributing to central revenue assurance processes and driving customer retention within NEC products and

Qualifications

• Strong use of Microsoft Office Suite.
• Good knowledge of Local Authority / Public Services approval processes.
• Working knowledge of contract law.
• Understanding of Local Government / Public Services environment and its drivers.
• Ability to gather information from high-level managers and senior officers.

Responsibilities

• Support the Head of Business Operations and Finance leadership.
• Manage and support customer contract renewal processes.
• Liaise with Account Management on upcoming renewals.
• Negotiate contract terms and follow through to completion.
• Maintain forecasting of upcoming renewals in the NEC CRM.
• Prepare and present contract overview documentation.

Skills

Microsoft Office

Contract negotiation

Communication

Stakeholder management

Analytical thinking

Tools

CRM systems

Job description

Come join us and make a difference in the world!

We are seeking a candidate to join the Revenue Assurance Team. Reporting to the Revenue Assurance Team Manager, the successful candidate will provide support to the Head of Business Operations, Chief Finance Officer, and the Account Management teams. The role includes managing and supporting customer contract renewal processes within defined Business Areas, and ensuring effective tracking and delivery of monthly renewals, working alongside other operational business teams (Legal, Sales Order Processing, etc.) to achieve this.

MAIN RESPONSIBILITIES:

Contribution to the Central Revenue Assurance processes

Maintaining the Revenue Assurance master data sheet for NEC

Liaising with Account Management team on upcoming contract renewals

Taking ownership of contract renewals where required, within clearly defined parameters

Liaising with Customers and involved third parties directly (email and phone contact) for contract negotiation, and following up negotiations to fruition

Follow internal sign-off processes, including preparation and presentation of contract overview documentation

Assisting Sales teams in preparation of internal/external documentation, in relation to contract renewals

Ability to discuss NEC products at a top level to assist contract negotiations

Address contract queries that may arise internally or externally

Good all round understanding of associated NEC product offerings

Recording and keeping accurate forecasting of upcoming renewals within the NEC CRM system

Qualifications

ESSENTIAL SKILLS:

Strong use of Microsoft Office Suite

Good knowledge of the Local Authority / Public Servicesapproval processes.

Good, workingknowledge of contract law

Working knowledge of contractual frameworks

An understanding of the Local Government / Public Services environment and its drivers

Ability to effectively interact with and gather information from high-level managers and senior officers

Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim

Ability to adapt to differing levels of interaction dependent upon situation

Good Business reporting capabilities

PERSONAL SKILLS

Excellent oral and written communication skills

Self-motivated and self reliant, but with strong team player capabilities

Strategic and Commercial attention to detail

Ability to manage workload and meet deadlines

Capable of multi-tasking and balancing customer and internal priorities

Willingness and ability to represent NEC in both internal and external meetings

Effective relationship builder, developing working relationships with individuals within the business

Organising time effectively, determining the right resources needed to effectively perform job assignments

Full and valid UK/EC driving licence

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.