Strategic Operations & Planning Leader

Sky; Isleworth; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading entertainment company in the UK is looking for a Senior Leader to head multiple critical functions including Resource Planning and Learning & Development. The ideal candidate will possess deep expertise in contact center operations, demonstrate exceptional leadership skills, and navigate complex strategies that drive business success. This role involves significant stakeholder engagement and operational efficiency to support the company's growth aspirations. A strong commercial acumen and experience in managing large teams are essential.

Benefits

Free Sky Q package

Excellent pension scheme

Private healthcare

Discounted mobile and broadband

Sky VIP rewards and experiences

Qualifications

• Proven record of leading contact center operations.
• Experience working with director-level and C-suite leaders.
• Ability to manage and optimize substantial budgets.

Responsibilities

• Oversee resource optimization across multiple budget segments.
• Lead and develop the Learning & Development function.
• Manage offshoring strategies across business segments.
• Enhance performance metrics and workflow efficiencies.

Skills

Contact Centre expertise

Leadership and team empowerment

Strategic planning

Commercial acumen

Managing outsource partners

Experience in L&D functions

Resource planning

Education

Experience in high-volume areas management

Job description

A leading entertainment company in the UK is looking for a Senior Leader to head multiple critical functions including Resource Planning and Learning & Development. The ideal candidate will possess deep expertise in contact center operations, demonstrate exceptional leadership skills, and navigate complex strategies that drive business success. This role involves significant stakeholder engagement and operational efficiency to support the company's growth aspirations. A strong commercial acumen and experience in managing large teams are essential.