Strategic Operational MI Analyst

Department for Work and Pensions (DWP); West Carr; On-site; GBP 42,000 - 64,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer within the Working Age Services Directorate to turn data into insights that drive service improvement across the UK. You will support evidence-based decision making by delivering performance measures, dashboards and analytical products, collaborating with Operations, Digital teams and senior stakeholders.

You will lead analytical projects, interrogate multi-source data and present findings in

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Analytical thinking

Data visualization

Communication

Tools

Power BI

SQL

Job description

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer within the Working Age Services Directorate to turn data into insights that drive service improvement across the UK. You will support evidence-based decision making by delivering performance measures, dashboards and analytical products, collaborating with Operations, Digital teams and senior stakeholders.

You will lead analytical projects, interrogate multi-source data and present findings in