Operational MI & Insights Developer

Department for Work and Pensions (DWP); Lowestoft; On-site; GBP 50,000 - 70,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer within the Working Age Services Directorate, part of the Digital Transformation Group. You will turn data into meaningful insight to shape how services are delivered to millions of customers across the UK.

You will produce MI and dashboards using Power BI, develop analytical products with SQL, and lead performance-improvement projects, collaborating with senior stakeholders to drive evidence-based

Qualifications

• Experience delivering Management Information and performance insights.
• Ability to produce robust, reproducible analytical outputs.
• Strong communication with senior stakeholders and non-technical audiences.
• Proven track record of using data to influence service delivery improvements.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Power BI

SQL

Stakeholder management

Performance improvement

Data visualization

Evidence-based decision making

Job description

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer within the Working Age Services Directorate, part of the Digital Transformation Group. You will turn data into meaningful insight to shape how services are delivered to millions of customers across the UK.

You will produce MI and dashboards using Power BI, develop analytical products with SQL, and lead performance-improvement projects, collaborating with senior stakeholders to drive evidence-based