Operational MI & Performance Insight Analyst

Department for Work and Pensions (DWP); Basildon; On-site; GBP 42,000 - 63,000; Full time

Job summary

Department for Work and Pensions (DWP) in the United Kingdom is seeking an Operational Management Information Developer within the Working Age Services Directorate. You will turn data into meaningful insight to support performance management and service improvement across Universal Credit and Labour Market services.

Working with Operations and Digital teams, you will produce MI, develop analytical products using SQL, and present findings to senior stakeholders to drive evidence-based decisions

Qualifications

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Analytical thinking

Data visualization

Stakeholder management

Communication

Problem solving

Tools

Power BI

SQL

Job description

Department for Work and Pensions (DWP) in the United Kingdom is seeking an Operational Management Information Developer within the Working Age Services Directorate. You will turn data into meaningful insight to support performance management and service improvement across Universal Credit and Labour Market services.

Working with Operations and Digital teams, you will produce MI, develop analytical products using SQL, and present findings to senior stakeholders to drive evidence-based decisions