Strategic Onboarding & Delivery Lead

Plentific; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Flexible working environment

Learning & development via Udemy

Season ticket loan

Job summary

Plentific, a London-based proptech leader, seeks a Senior Delivery Lead to orchestrate multi-workstream client onboarding from discovery to go-live and beyond. The role requires delivering value, driving adoption, and aligning client operations with Plentific workflows across cross-functional teams.

You will work closely with Product, Engineering, and Customer Success to ensure polished transitions, structured governance, and measurable outcomes for strategic accounts.

Qualifications

• 5+ years in programme management, onboarding, implementation, or related consulting.
• Experience in the housing sector (social housing, local authority housing, or residential property management).
• Experience with enterprise or strategic customers in SaaS or PropTech.
• Demonstrable experience leading cross-functional delivery teams.
• Strong stakeholder management including senior and executive engagement.
• Experience with KPI tracking, success planning, and customer governance.
• Change management and/or business transformation programmes experience preferred.

Responsibilities

• Lead the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, go-live.
• Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment.
• Facilitate workshops for process mapping, solution design, system configuration, and integrations.
• Manage risks, dependencies, timelines, and cross-functional communication with precision.
• Guide clients through the first 3–6 months post-go-live to ensure strong adoption and measurable improvements.

Skills

Clear communication

Highly organised

Analytical thinking

Solution oriented

Stakeholder management

Calm under pressure

Tools

Salesforce

Planhat

Job description

Plentific, a London-based proptech leader, seeks a Senior Delivery Lead to orchestrate multi-workstream client onboarding from discovery to go-live and beyond. The role requires delivering value, driving adoption, and aligning client operations with Plentific workflows across cross-functional teams.

You will work closely with Product, Engineering, and Customer Success to ensure polished transitions, structured governance, and measurable outcomes for strategic accounts.