Senior Onboarding & Delivery Lead (SaaS/PropTech)

United States Digital Space LLC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working environment

Work abroad option

Private health care

Pension scheme

Udemy learning platform

Company-sponsored events

Job summary

The company in London is seeking a Senior Delivery Lead to oversee complex, multi-workstream onboarding programmes for the company’s largest strategic clients. You will be accountable for end-to-end onboarding from discovery and integration through training, go-live, and early adoption.

Beyond onboarding, you’ll drive long-term success of strategic accounts, ensuring engagement, measurable value, and operational alignment.

Qualifications

• Excellent communication skills, able to translate technical details for varied audiences.
• Excellent organisation, planning, scheduling, and governance discipline.
• Analytical mindset with ability to read data, spot trends, and identify root causes.
• Solution-oriented approach with capability to understand workflows and solve problems.
• Trusted advisor capable of influencing senior stakeholders through change.
• Calm under pressure, managing competing priorities while maintaining momentum.

Responsibilities

• Own the delivery of complex onboarding engagements for strategic accounts, including discovery, solution design, integrations, configuration, data, training and go-live.
• Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment.
• Facilitate workshops for process mapping, solution design, system configuration, and integrations.
• Manage risks, dependencies, timelines, and cross-functional communication with precision.
• Guide clients through the first 3–6 months post-go-live to ensure strong adoption and measurable improvements.
• Track onboarding KPIs and value metrics; intervene when trends decline or risks emerge.
• Provide training to client teams on company workflows and modules.
• Ensure client operating model, workflows and contractor ecosystem are aligned for long-term success.
• Build trusted relationships with senior client stakeholders and act as strategic partner.
• Identify opportunities for optimisation, workflow improvements and product expansion.
• Collaborate with Product, Engineering, Support, Onboarding and CS to address key pain points.
• Raise, track and manage escalations to ensure accountability and timely resolution.
• Support transitions to Business-as-Usual with structured handovers to Customer Success and Support.
• Partner with Strategic Account Directors to identify expansion opportunities.

Skills

strong communicator

highly organised

analytical

solution-oriented

trusted advisor

calm under pressure

Tools

Salesforce

Planhat

Job description

The company in London is seeking a Senior Delivery Lead to oversee complex, multi-workstream onboarding programmes for the company’s largest strategic clients. You will be accountable for end-to-end onboarding from discovery and integration through training, go-live, and early adoption.

Beyond onboarding, you’ll drive long-term success of strategic accounts, ensuring engagement, measurable value, and operational alignment.