Customer Success & Onboarding Lead

Plinth; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Plinth, a fast-growing London-based tech startup, is hiring a Customer Success Manager to lead onboarding from kick-off to go-live for charities, foundations, and local government clients. You’ll work with a small, ambitious team and directly influence how quickly new clients extract value from our platform.

You’ll meet clients where they are, navigate diverse procurement processes, and design scalable processes.

Qualifications

• Coaching or tutoring experience to guide others
• Hospitality mindset with service and de-escalation skills
• Event/production management to juggle moving pieces and pivot fast
• Experience in community organising or activism and working with limited resources
• Consulting mindset: parachuting into chaos and extracting tasks
• User research or UX skills to understand needs and translate feedback
• Knowledge of the charity sector is a strong advantage and helpful for data migrations
• Technical experience with data migrations can help manage client transitions

Responsibilities

• Lead onboarding from kickoff to go-live and drive early value for clients

Skills

Coaching / Tutoring

Hospitality management

Event/production management

Community organising/activism

Consulting

User research/UX

Knowledge of charity sector

Data migrations

Job description

Plinth, a fast-growing London-based tech startup, is hiring a Customer Success Manager to lead onboarding from kick-off to go-live for charities, foundations, and local government clients. You’ll work with a small, ambitious team and directly influence how quickly new clients extract value from our platform.

You’ll meet clients where they are, navigate diverse procurement processes, and design scalable processes.