Senior Onboarding Consultant, EMEA – SaaS PropTech

Re-Leased; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Wellness allowance

Paid parental leave

Flexible working

Job summary

Re-Leased is seeking a Senior Onboarding Consultant to ensure seamless integration of our cloud-based platform for large clients. You will bridge the gap between customers and our onboarding team, guiding successful adoption and value realization across the onboarding lifecycle.

You will run structured training, tailor configurations, and collaborate with Product, Support, and Success teams to deliver positive outcomes for enterprise customers.

Qualifications

• Experience in a training, onboarding, implementation, or enablement role (SaaS preferred).
• PropTech or CRE background (property ops, accounting, etc.).
• Experience with large/enterprise customers.
• Experience managing customer-facing projects.
• Skilled at delivering product demos and guiding customers.

Responsibilities

• Deliver engaging, jargon-free training to end users and executives, virtually or in person.
• Manage onboarding projects from kickoff to handover.
• Understand customers' business and tailor setup for long-term success.
• Troubleshoot early-stage challenges and act as a trusted advisor.
• Coordinate with Product, Support, and Success teams to keep onboarding on track.
• Translate customer needs into practical system configurations.
• Work with product experts to identify best-fit workflows and features.
• Redefine customer processes to align with product features.

Skills

SaaS onboarding

Enterprise customers

Product demos

Project management

Customer training

Tools

Salesforce

MS Teams

Dynamics

Sage Intacct

Job description

Re-Leased is seeking a Senior Onboarding Consultant to ensure seamless integration of our cloud-based platform for large clients. You will bridge the gap between customers and our onboarding team, guiding successful adoption and value realization across the onboarding lifecycle.

You will run structured training, tailor configurations, and collaborate with Product, Support, and Success teams to deliver positive outcomes for enterprise customers.