Senior Enterprise Onboarding Lead

Pleo; United Kingdom; Hybrid; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Pleo card

Lunch allowance

Private healthcare

Holiday entitlement 25 days

Hybrid and remote options

Parental leave

Zusammenfassung

Pleo is seeking an Enterprise Customer Onboarding Manager to own a portfolio of large enterprise customers across Europe & the UK, overseeing onboarding from start to finish with precision and collaboration across customer, sales, product, and operations teams.

You will build strong executive relationships, configure Pleo for users, integrate with accounting systems, drive user adoption, and ensure smooth handovers to Customer Success, while maintaining high satisfaction and successful outcomes.

Qualifikationen

• At least three years of direct mid-market or enterprise customer onboarding or customer success experience, managing large, complex, high-value B2B customers.
• Five or more years of overall experience in Customer Success, account management, consulting, implementation, or a related customer-facing role.
• Experience working in SaaS, fintech, enterprise technology, or another complex B2B technology environment.
• Strong executive relationship-management skills, with the confidence to engage senior decision-makers and business leaders.
• Experience managing complex stakeholder environments involving multiple teams, regions, entities, or decision-makers.
• Excellent verbal and written communication skills, including leading difficult conversations with executives.
• Excellent planning, prioritisation, and risk management abilities for simultaneous onboarding projects.
• Strong cross-functional leadership with the ability to align internal stakeholders without direct authority.
• Structured, proactive project management approach with attention to detail.
• Comfort in a fast-paced growth environment with evolving priorities.
• Ability to balance strategic relationship management with concrete operational execution.

Aufgaben

• Build trusted relationships with senior and executive stakeholders, positioning yourself as a credible advisor who understands their priorities.
• Align with customers on project timelines, scope, resources, and integration requirements.
• Configure Pleo for users, including activation, limits, cards, integration, and compliance.
• Integrate Pleo with the customer’s accounting system, export expenses, and assist testing.
• Provide consulting, share best practices, conduct training and drive user adoption.
• Assist in preparing data, communications, policies, and guides.
• Provide hyper care, conduct final review calls, and handover to Customer Success Manager.
• Maintain strong relationships, gather feedback and CES scores.
• Assist in capturing testimonials or references and track revenue-related metrics.
• Provide feedback and insights to product, development, and marketing teams.
• Collaborate with stakeholders, share updates, address risks, and ensure timely onboarding.

Kenntnisse

Executive relationship management

Project management

Cross-functional leadership

Communication skills

Risk management

SaaS/Fintech experience

Jobbeschreibung

Pleo is seeking an Enterprise Customer Onboarding Manager to own a portfolio of large enterprise customers across Europe & the UK, overseeing onboarding from start to finish with precision and collaboration across customer, sales, product, and operations teams.

You will build strong executive relationships, configure Pleo for users, integrate with accounting systems, drive user adoption, and ensure smooth handovers to Customer Success, while maintaining high satisfaction and successful outcomes.