Strategic National Account Lead

Sja's West; England; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

33 days holiday

Cycle to work

Electric Vehicle scheme

Wellbeing portal

Discounts (NHS/Blue Light)

Job summary

St John Ambulance in the United Kingdom is seeking a National Accounts Manager (Core) to manage a portfolio of national accounts, driving retention, sustainable growth and long-term value. You will build trusted relationships with customers, understand needs and expand services across our commercial training portfolio.

You will collaborate with Growth and other teams to deliver revenue, market share expansion and improved customer experience while upholding St John Ambulance HEART values and a

Qualifications

• Experience in account management / relationship management / business development, ideally managing national or high-value customers.
• Proven ability to build and maintain strong, trusted relationships with customers and key stakeholders.
• Commercially astute and able to identify opportunities to retain and grow customer accounts.
• Experience using customer data, insight and performance information to inform decisions and identify opportunities.
• Confident identifying opportunities to expand customer relationships across a range of products and services.
• Strong communication, influencing and negotiation skills across different levels.
• Customer-focused and passionate about delivering a high-quality customer experience.
• Proactive in identifying and resolving customer issues and improving operational processes.
• Organised, able to manage a portfolio of accounts while balancing priorities and commercial objectives.
• Enjoys collaborating across Growth, Sales, Business Development and wider teams to deliver objectives.
• Committed to St John Ambulance HEART values and making a positive impact.

Responsibilities

• Manage a portfolio of national accounts, developing strategies to maximise retention, sustainable growth and long-term customer value.
• Build and maintain strong, trusted relationships with key customer stakeholders, acting as a key point of contact and trusted partner.
• Develop a detailed understanding of customer needs, objectives and challenges to identify opportunities for growth.
• Identify opportunities to increase the depth and breadth of services customers use across the commercial training portfolio.
• Develop account plans and activities that support revenue growth, customer retention and long-term account development.
• Use customer data, insight and performance information to identify trends, opportunities and potential risks.
• Monitor account performance and take proactive action to improve customer engagement, retention and commercial outcomes.
• Continuously identify opportunities to improve customer experience and operational efficiency across the account portfolio.
• Work closely with the Growth team to support revenue generation, market share expansion and pipeline development.
• Collaborate with colleagues across Sales, Business Development, Training, Operations and other functions to deliver effective and customer-focused solutions.
• Share customer and market insight to inform wider commercial strategies and identify opportunities for continuous improvement.
• Support the development of a high-performing, customer-centric commercial function aligned to St John Ambulance's 2026–2028 strategic ambitions.

Skills

Account management

Relationship management

Business development

National accounts

Customer data

Communication

Customer focus

Problem solving

Organisation

Collaboration

Commercial awareness

Stakeholder management

Job description

St John Ambulance in the United Kingdom is seeking a National Accounts Manager (Core) to manage a portfolio of national accounts, driving retention, sustainable growth and long-term value. You will build trusted relationships with customers, understand needs and expand services across our commercial training portfolio.

You will collaborate with Growth and other teams to deliver revenue, market share expansion and improved customer experience while upholding St John Ambulance HEART values and a