National Account Manager (Core)

Sja's West; England; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

33 days holiday

Cycle to work

Electric Vehicle scheme

Wellbeing portal

Discounts (NHS/Blue Light)

Job summary

St John Ambulance in the United Kingdom is seeking a National Accounts Manager (Core) to manage a portfolio of national accounts, driving retention, sustainable growth and long-term value. You will build trusted relationships with customers, understand needs and expand services across our commercial training portfolio.

You will collaborate with Growth and other teams to deliver revenue, market share expansion and improved customer experience while upholding St John Ambulance HEART values and a

Qualifications

• Experience in account management / relationship management / business development, ideally managing national or high-value customers.
• Proven ability to build and maintain strong, trusted relationships with customers and key stakeholders.
• Commercially astute and able to identify opportunities to retain and grow customer accounts.
• Experience using customer data, insight and performance information to inform decisions and identify opportunities.
• Confident identifying opportunities to expand customer relationships across a range of products and services.
• Strong communication, influencing and negotiation skills across different levels.
• Customer-focused and passionate about delivering a high-quality customer experience.
• Proactive in identifying and resolving customer issues and improving operational processes.
• Organised, able to manage a portfolio of accounts while balancing priorities and commercial objectives.
• Enjoys collaborating across Growth, Sales, Business Development and wider teams to deliver objectives.
• Committed to St John Ambulance HEART values and making a positive impact.

Responsibilities

• Manage a portfolio of national accounts, developing strategies to maximise retention, sustainable growth and long-term customer value.
• Build and maintain strong, trusted relationships with key customer stakeholders, acting as a key point of contact and trusted partner.
• Develop a detailed understanding of customer needs, objectives and challenges to identify opportunities for growth.
• Identify opportunities to increase the depth and breadth of services customers use across the commercial training portfolio.
• Develop account plans and activities that support revenue growth, customer retention and long-term account development.
• Use customer data, insight and performance information to identify trends, opportunities and potential risks.
• Monitor account performance and take proactive action to improve customer engagement, retention and commercial outcomes.
• Continuously identify opportunities to improve customer experience and operational efficiency across the account portfolio.
• Work closely with the Growth team to support revenue generation, market share expansion and pipeline development.
• Collaborate with colleagues across Sales, Business Development, Training, Operations and other functions to deliver effective and customer-focused solutions.
• Share customer and market insight to inform wider commercial strategies and identify opportunities for continuous improvement.
• Support the development of a high-performing, customer-centric commercial function aligned to St John Ambulance's 2026–2028 strategic ambitions.

Skills

Account management

Relationship management

Business development

National accounts

Customer data

Communication

Customer focus

Problem solving

Organisation

Collaboration

Commercial awareness

Stakeholder management

Job description

Salary: £33,201.00 - Rest of England £36,924.00 - London

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

Competitive salary and pension scheme

33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years

Cycle to work scheme

Electric Vehicle Scheme (subject to terms)

Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme

Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

Join St John Ambulance as a National Account Manager (Core)and take responsibility for managing a portfolio of national accounts, driving customer retention, sustainable growth and long-term value.

You will build strong, trusted relationships with customers, developing a deep understanding of their needs and identifying opportunities to expand the depth and breadth of services across our commercial training portfolio. Using data and insight, you will identify opportunities, inform decision-making and continuously improve customer experience and operational performance.

Working closely with the Growth team and colleagues across the wider organisation, you will contribute to revenue generation, market share expansion and pipeline development, helping to build a high-performing and customer-centric commercial function aligned to St John Ambulance's 2026–2028 strategy.

About You

• You have experience in account management, relationship management, business development or a similar commercial role, ideally managing a portfolio of national or high-value customers.
• You have a proven ability to build and maintain strong, trusted relationships with customers and key stakeholders.
• You are commercially astute and understand how to identify opportunities to retain and grow customer accounts.
• You have experience using customer data, insight and performance information to inform decisions and identify opportunities.
• You are confident identifying opportunities to expand customer relationships across a range of products and services.
• You have strong communication, influencing and negotiation skills, with the ability to engage stakeholders at different levels.
• You are customer-focused and passionate about delivering a high-quality customer experience.
• You are proactive in identifying and resolving customer issues and improving operational processes.
• You are organised and able to manage a portfolio of accounts while balancing competing priorities and commercial objectives.
• You enjoy working collaboratively with colleagues across Growth, Sales, Business Development and wider teams to deliver shared objectives.
• You are comfortable working in a commercially focused environment and motivated by delivering measurable customer and business outcomes.
• You share our commitment to St John Ambulance's HEART values and are passionate about making a positive impact through your work.

About the Role

• Manage a portfolio of national accounts, developing strategies to maximise retention, sustainable growth and long-term customer value.
• Build and maintain strong, trusted relationships with key customer stakeholders, acting as a key point of contact and trusted partner.
• Develop a detailed understanding of customer needs, objectives and challenges to identify opportunities for growth.
• Identify opportunities to increase the depth and breadth of services customers use across the commercial training portfolio.
• Develop account plans and activity that support revenue growth, customer retention and long-term account development.
• Use customer data, insight and performance information to identify trends, opportunities and potential risks.
• Monitor account performance and take proactive action to improve customer engagement, retention and commercial outcomes.
• Continuously identify opportunities to improve customer experience and operational efficiency across the account portfolio.
• Work closely with the Growth team to support revenue generation, market share expansion and pipeline development.
• Collaborate with colleagues across Sales, Business Development, Training, Operations and other functions to deliver effective and customer-focused solutions.
• Share customer and market insight to inform wider commercial strategies and identify opportunities for continuous improvement.
• Support the development of a high-performing, customer-centric commercial function aligned to St John Ambulance's 2026–2028 strategic ambitions.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.