Strategic MSP Account Manager

Care Computers; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

Care Computers & Services Ltd is seeking an experienced Account Manager to manage a portfolio of customers from its Windsor base. You will act as the primary commercial contact, understanding client needs, coordinating with technical and service teams, and driving growth through upsell and cross-sell opportunities.

The role requires strong relationship-building, proactive communication, and collaboration across procurement, finance and project teams to deliver value and ensure customer

Qualifications

• Strong customer relationship and communication skills.
• Experience in account management or sales within IT services.
• Ability to understand customer requirements and translate them into internal actions.
• Experience using CRM/PSA platforms is a plus.

Responsibilities

• Take day-to-day ownership of relationships with allocated customers.
• Build strong, trusted and professional relationships with customers.
• Develop a detailed understanding of each customer's organisation and technology environment.
• Maintain regular proactive communication and conduct account meetings/reviews.
• Coordinate with internal teams to align solutions with customer needs.
• Identify opportunities for account growth and upsell/cross-sell.

Skills

Account management

Sales

Relationship building

CRM/PSA

Communication

Job description

Care Computers & Services Ltd is seeking an experienced Account Manager to manage a portfolio of customers from its Windsor base. You will act as the primary commercial contact, understanding client needs, coordinating with technical and service teams, and driving growth through upsell and cross-sell opportunities.

The role requires strong relationship-building, proactive communication, and collaboration across procurement, finance and project teams to deliver value and ensure customer