Strategic Account Manager – Cybersecurity MSP Growth

Communicate Technology; Leeds; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Uncapped earning potential (commission

Private medical

Life assurance and pension

25 days holiday + bank holidays (30+)

Job summary

Communicate Technology in Leeds is seeking an Account Manager to own a portfolio of strategic white-space customers. You will drive growth by expanding customer value, promoting next-generation managed services, and strengthening long-term partnerships.

You will act as a trusted advisor, aligning technology to business outcomes and delivering consistent commercial growth across your accounts. In this high-impact role, you’ll lead quarterly business reviews, manage renewals, and collaborate with

Qualifications

• 3+ years’ account management experience within MSP, cybersecurity or IT services.
• Strong track record in growing mid-to-large customer accounts.
• Consultative, outcome-led approach to selling and account development.

Responsibilities

• Own and develop a portfolio of strategic customer relationships.
• Lead quarterly business reviews, service reviews and account planning.
• Develop and execute Account Development Plans to drive long-term revenue growth across managed and professional services.
• Drive adoption of broader solutions across cyber security, cloud and connectivity (e.g. XDR, SIEM, SD-WAN, Azure, Microsoft 365).
• Manage renewals, contract negotiations and full commercial lifecycle.
• Collaborate with Pre-Sales, SOC/NOC and Delivery teams to shape and close opportunities.

Skills

Account management

Cybersecurity

IT services

Stakeholder management

Renewals

Job description

Communicate Technology in Leeds is seeking an Account Manager to own a portfolio of strategic white-space customers. You will drive growth by expanding customer value, promoting next-generation managed services, and strengthening long-term partnerships.

You will act as a trusted advisor, aligning technology to business outcomes and delivering consistent commercial growth across your accounts. In this high-impact role, you’ll lead quarterly business reviews, manage renewals, and collaborate with