Strategic IT Account Manager - MSP & Microsoft

Vizst Technology Ltd; Poole; Hybride; GBP 40 000 - 55 000; Plein temps

Résumé du poste

Vizst Technology Ltd is seeking an experienced Account Manager to manage a portfolio of customers, focusing on outsourced IT services and Microsoft solutions. You will drive recurring revenue, renewals and cross-sell opportunities while supporting the BDE team with outbound prospecting.

The role requires practical cold calling experience, strong relationship management and a commercial mindset to optimize gross profit and customer retention.

Qualifications

• Three years of IT sales experience with account management or customer-facing sales.
• Experience developing existing customer relationships and cross-sell opportunities.
• Outbound prospecting and cold calling experience for new opportunities.
• Experience selling managed IT services and Microsoft technology solutions.
• Knowledge of Microsoft 365, cloud, endpoint, identity and security products.

Responsabilités

• Own and develop an allocated portfolio of customers with regular reviews.
• Create and maintain account plans with stakeholder mapping and actions.
• Identify cross-selling and upselling opportunities across Vizst services.
• Collaborate with service delivery and technical teams to address needs.
• Identify opportunities for outsourced IT support, service desk and security services.
• Develop Microsoft licensing, deployment and optimisation opportunities.
• Scope solutions, develop proposals and present recommendations.
• Promote long-term service agreements to support recurring revenue growth.
• Meet sales and gross profit targets with focus on renewals and retention.
• Maintain CRM records, activity and forecasts; support outbound campaigns.
• Collaborate with BDE and marketing on prospecting and campaigns.

Connaissances

IT sales experience

Account management

Cross-sell / upsell

Outbound prospecting

CRM experience

Microsoft technologies knowledge

Communication / negotiation

Outils

CRM systems

Microsoft 365 stack

Azure / Intune / Entra ID / Defender

Description du poste

Vizst Technology Ltd is seeking an experienced Account Manager to manage a portfolio of customers, focusing on outsourced IT services and Microsoft solutions. You will drive recurring revenue, renewals and cross-sell opportunities while supporting the BDE team with outbound prospecting.

The role requires practical cold calling experience, strong relationship management and a commercial mindset to optimize gross profit and customer retention.