Strategic Lead, Event & Account Operations

TeamPeople; Greater London; In loco; GBP 70.000 - 120.000; Tempo pieno

Descrizione del lavoro

TeamPeople provides embedded AV, event, production and creative operations teams inside leading technology, financial and professional services organisations. TeamPeople seeks an experienced Event Services & Account Operations Manager to lead a portfolio of managed service accounts, mentor site-based managers, and oversee contracts and financials.

You’ll drive engagements from bid to steady state and set the standards that make our services consistent and scalable, with real influence over how

Competenze

• 7+ years delivering AV, event and production services into organisations.
• Experience with regulated financial or professional services clients (desirable).
• Experience with supervisory and HR processes, such as TUPE (desirable).
• Delivery across multiple sites or countries (desirable).
• Certifications such as DES, CTS, PMP, or similar are encouraged.

Mansioni

• Be the trusted partner to senior stakeholders, building authentic, long-term relationships from day-to-day contacts to executive sponsors, including regulated financial and professional services clients.
• Manage SOWs, SLAs, KPIs, change control and renewals, and run business reviews that show trends and propose improvements.
• Bring your AV, live and hybrid event production and video production expertise to lift standards across every account.
• Collaborating with Recruiting and HR, oversee staffing and/or crewing strategy, scheduling to optimize team utilization, balance workloads, and make high quality matches.
• Work with Service Delivery Managers on workflows, keep risk, health and safety and client compliance in place, and step in directly when an account is going through change.

Conoscenze

AV & live events

Stakeholder management

People leadership

Contract & financials

Bid & proposal

TUPE knowledge

Descrizione del lavoro

TeamPeople provides embedded AV, event, production and creative operations teams inside leading technology, financial and professional services organisations. TeamPeople seeks an experienced Event Services & Account Operations Manager to lead a portfolio of managed service accounts, mentor site-based managers, and oversee contracts and financials.

You’ll drive engagements from bid to steady state and set the standards that make our services consistent and scalable, with real influence over how