Manager, Event and Account Operations (EMEA)

System One, Inc.; Greater London; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health and welfare benefits

401(k) plan

Zusammenfassung

TeamPeople, a division of System One, seeks an Event Services & Account Operations Manager to lead a portfolio of managed service accounts, mentor site managers, and own contract and financials from bid to steady state.

You will drive client relationships with senior stakeholders in regulated sectors, manage SOWs, SLAs and KPIs, shape bids, and coordinate staffing, risk and compliance across multiple sites while improving service delivery and profitability.

Qualifikationen

• 7+ years delivering AV, event and production services
• Experience with regulated financial or professional services clients desirable
• Experience with staff transfers (e.g., TUPE) desirable
• Delivery across multiple sites or countries desirable
• Certifications such as DES, CTS, PMP encouraged

Aufgaben

• Build trusted partnerships with senior stakeholders and sponsors
• Manage SOWs, SLAs, KPIs, change control and renewals
• Lead AV, live and hybrid event production across accounts
• Oversee staffing/crewing strategy and optimise team utilization
• Shape bids and proposals with staffing/pricing input
• Own budgets, forecasts and rate cards; negotiate supplier rates
• Drive AI adoption and identify automation opportunities in managed services
• Ensure risk, health & safety and client compliance are in place

Kenntnisse

AV & Live events

Stakeholder mgmt

People leadership

PM

Budgeting

Bid input

HSE compliance

Vendor negotiation

TUPE familiarity

AI awareness

Ausbildung

Certifications: DES/CTS/PMP

Jobbeschreibung

Type: Full Time

Posted Date: 2026-10-30

Pay Range: Negotiable

Primary Function

TeamPeople provides embedded AV, event, production and creative operations teams inside leading technology, financial and professional services organisations.

As Event Services & Account Operations Manager, you'll lead a portfolio of managed service accounts and grow account client relationships. You’ll mentor and manage people, including site-based managers, and oversee contracts and financials. You'll take new engagements from bid to steady state and set the standards that make our services consistent and scalable, with real influence over how we grow.

Duties & Responsibilities

Be the trusted partner to senior stakeholders, building authentic, long-term relationships from day-to-day contacts to executive sponsors, including regulated financial and professional services clients

Manage SOWs, SLAs, KPIs, change control and renewals, and run business reviews that show trends and propose improvements

Bring your AV, live and hybrid event production and video production expertise to lift standards across every account

Collaborating with Recruiting and HR, oversee staffing and/or crewing strategy, scheduling to optimize team utilization, balance workloads, and make high quality matches

Work with Service Delivery Managers on workflows, keep risk, health and safety and client compliance in place, and step in directly when an account is going through change

Cultivate an environment and culture that empowers talented team members to propose and implement positive changes

Immerse with key teams during periods of transition, recruitment, training, or absence to ensure continuous service delivery

Manage and coach site-based managers, run 1:1s and appraisals, and plan development and succession. Build a culture where people spot better ways of working and make them happen.

Shape bids and proposals with solution design, staffing and pricing input. Take new contracts from award to steady state, including staff transfers under TUPE, and turn each launch into a repeatable playbook.

Own budgets, forecasts, and rate cards, managing financial targets. Negotiate supplier and freelance rates, and enable new services, sites and use cases with existing clients.

Keep a pulse on AI adoption and use cases, emerging technologies, and automation, identifying opportunities to integrate them into managed services for continuous improvement

Participate in special projects, company initiatives, and on-site client activities

Occasional domestic and local travel, as required <10%

Other duties as assigned

Skills & Qualifications

Strong technical production knowledge across AV, live and hybrid events, and video

Confident communication and presentation with senior stakeholders

Proven account management experience solving complex client requirements

Strong project management across multiple concurrent projects and events

Analytical, problem solving and process driven mindset capable of delivering comprehensive strategy documents

Sensitivity and tact in dealing with staff, partners, and clients in a dynamic environment

People leadership: coaching, managing performance and resolving complex people issues with tact

Commercial skills: analysis, forecasting, margin management, financial reporting and rate negotiation

Experience managing contracts and senior client relationships within a managed service

Experience contributing to bids and mobilising or growing new services

A track record of leading individual contributors and managers

Education & Experience

7+ years delivering AV, event and production services into organisations

Experience with regulated financial or professional services clients (desirable)

Experience with supervisory and HR process, such as TUPE or similar staff transfers (desirable)

Delivery across multiple sites or countries (desirable)

Certifications such as DES, CTS, PMP, or similar are encouraged

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.