Senior Event Services & Accounts Leader

System One, Inc.; Greater London; Presencial; GBP 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and welfare benefits

401(k) plan

Descripción de la vacante

TeamPeople, a division of System One, seeks an Event Services & Account Operations Manager to lead a portfolio of managed service accounts, mentor site managers, and own contract and financials from bid to steady state.

You will drive client relationships with senior stakeholders in regulated sectors, manage SOWs, SLAs and KPIs, shape bids, and coordinate staffing, risk and compliance across multiple sites while improving service delivery and profitability.

Formación

• 7+ years delivering AV, event and production services
• Experience with regulated financial or professional services clients desirable
• Experience with staff transfers (e.g., TUPE) desirable
• Delivery across multiple sites or countries desirable
• Certifications such as DES, CTS, PMP encouraged

Responsabilidades

• Build trusted partnerships with senior stakeholders and sponsors
• Manage SOWs, SLAs, KPIs, change control and renewals
• Lead AV, live and hybrid event production across accounts
• Oversee staffing/crewing strategy and optimise team utilization
• Shape bids and proposals with staffing/pricing input
• Own budgets, forecasts and rate cards; negotiate supplier rates
• Drive AI adoption and identify automation opportunities in managed services
• Ensure risk, health & safety and client compliance are in place

Conocimientos

AV & Live events

Stakeholder mgmt

People leadership

PM

Budgeting

Bid input

HSE compliance

Vendor negotiation

TUPE familiarity

AI awareness

Educación

Certifications: DES/CTS/PMP

Descripción del empleo

TeamPeople, a division of System One, seeks an Event Services & Account Operations Manager to lead a portfolio of managed service accounts, mentor site managers, and own contract and financials from bid to steady state.

You will drive client relationships with senior stakeholders in regulated sectors, manage SOWs, SLAs and KPIs, shape bids, and coordinate staffing, risk and compliance across multiple sites while improving service delivery and profitability.