Strategic Key Account Specialist

Culligan UK limited; Wolverhampton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying)

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 access to Employee Assistance 1ro

Access to on-going learning and devlop

Onsite parking available

Life Assurance Scheme

Job summary

Culligan UK limited in Wolverhampton is seeking a proactive Key Account Executive to manage a portfolio of strategic customer accounts. You will be the primary contact for day-to-day account management, build strong relationships, and drive customer satisfaction and retention.

You will collaborate with Sales, Customer Service and Operations to meet service levels, manage billing queries, and identify growth opportunities while maintaining accurate records in Salesforce.

Qualifications

• Experience in customer service, contact centre, account support or sales (ideally B2B).
• Proven experience managing key or strategic customer accounts.
• Excellent written and verbal communication; build trusted relationships.
• Strong problem-solving and analytical skills; resolve issues with customer-centric solutions.
• Knowledge of contract management, invoicing, billing and credit control.
• Confident negotiating service agreements, pricing, and solutions.
• Collaborative across departments to ensure seamless service delivery.
• Experience using CRM systems, preferably Salesforce.
• Highly organised with attention to detail and multiple priorities.

Responsibilities

• Serve as the primary point of contact for key customer accounts, delivering high standard of service.
• Manage and resolve inquiries including billing, service requests, installations, repairs, credits, contracts, and account setup.
• Coordinate onboarding, relocations, and novations; ensure processes are accurate.
• Build and maintain strong relationships with customers with regular reviews and check-ins.
• Handle issues, conflicts and escalations promptly with effective solutions.
• Collaborate with KAE, Customer Service, Operations, Delivery and Field teams to meet commitments.
• Maintain accurate customer records and activity logs in Salesforce.
• Produce and manage reporting, spend analysis and asset management information.
• Monitor account health: service levels, profitability, invoicing, payment history.
• Support continuous improvement to strengthen relationships and drive growth.
• Maintain customer portals and ensure data accuracy and compliance.

Skills

Account management

Customer service

Relationship building

Communication

Problem solving

CRM (Salesforce)

Organisational skills

Negotiation

Tools

Salesforce

Job description

Culligan UK limited in Wolverhampton is seeking a proactive Key Account Executive to manage a portfolio of strategic customer accounts. You will be the primary contact for day-to-day account management, build strong relationships, and drive customer satisfaction and retention.

You will collaborate with Sales, Customer Service and Operations to meet service levels, manage billing queries, and identify growth opportunities while maintaining accurate records in Salesforce.