Strategic Key Account Manager

Culligan UK limited; Wolverhampton; Sur place; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying)

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 access to Employee Assistance 3E?

Access to learning and development via

Onsite parking available

Life Assurance Scheme

Résumé du poste

Culligan UK Limited is seeking a proactive Key Account Executive to manage a portfolio of strategic accounts and act as the main contact for day-to-day account management. You will build strong relationships, proactively resolve queries and drive customer satisfaction, retention and growth across Culligan products and services.

The role requires experience in customer service or sales, strong communication and problem-solving skills, and proficiency with Salesforce.

Qualifications

• Experience in customer service, contact centre, account support or sales, ideally B2B.
• Proven experience managing key or strategic customer accounts.
• Excellent written and verbal communication with ability to build trusted relationships at all levels.
• Strong problem-solving and analytical skills with customer-centric solutions.
• Knowledge of contract management, invoicing, billing and credit control processes.
• Confident negotiating service agreements and pricing discussions.
• Able to work across multiple departments to ensure seamless service delivery.
• Track record of delivering outstanding customer service and resolving queries and escalations.
• Experience using CRM systems, preferably Salesforce, to manage customer information and activity.
• Highly organised with strong attention to detail and ability to manage multiple priorities.

Responsabilités

• Serve as the primary contact for key customer accounts and deliver high standard service.
• Manage and resolve customer enquiries including billing, service requests, installations and orders.
• Coordinate onboarding, relocations, and novations ensuring accuracy and efficiency.
• Build strong relationships with customers and conduct regular account reviews.
• Handle issues and escalations with effective customer-centric solutions.
• Collaborate with KAE, Customer Service, Operations and Field teams to meet commitments.
• Maintain accurate customer records and activity logs in Salesforce.
• Produce and manage reporting, spend analysis, and asset management information.
• Monitor account health including service levels and invoicing, identifying risks.
• Support continuous improvement initiatives to strengthen relationships and drive growth.
• Maintain customer portals and ensure data accuracy and compliance.

Connaissances

Account management

CRM (Salesforce)

Communication

Problem-solving

Analytical skills

Contract management

Billing & credit control

Negotiation

Cross-team collaboration

Customer service

Outils

Salesforce

Description du poste

Culligan UK Limited is seeking a proactive Key Account Executive to manage a portfolio of strategic accounts and act as the main contact for day-to-day account management. You will build strong relationships, proactively resolve queries and drive customer satisfaction, retention and growth across Culligan products and services.

The role requires experience in customer service or sales, strong communication and problem-solving skills, and proficiency with Salesforce.