Strategic Key Account Manager - Water & Wastewater

RA Dalton Ltd; Crook; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Private dental insurance

Company Pension Plan

Bonus Scheme / Annual Profit-Sharing

Company Events

Free parking / On-site parking

Workwear provided

Training and development

Opportunities for professional growth

Job summary

RA Dalton Ltd is seeking an experienced, professional and customer-focused Key Account Manager to join our commercial team at the Crook Office. You will manage a portfolio of key accounts and help grow our presence in the water and wastewater sector.

You will coordinate service delivery, maintain regular contact with clients and work with Operations and Senior Leadership to ensure service excellence and contract retention.

Qualifications

• At least 5 years experience within a Key Account Management, Account Management, Customer Relationship Management or Commercial Support role.

Responsibilities

• Manage and develop relationships with a portfolio of key commercial accounts.
• Act as the primary point of contact for customers, ensuring an exceptional level of service and support.
• Build and maintain strong relationships with key stakeholders and decision-makers within customer organisations.
• Coordinate customer requirements with operational and service teams to ensure efficient service delivery.
• Manage customer enquiries, service requests and account-related matters in a timely and professional manner.
• Monitor account activity and ensure contractual obligations and service agreements are fulfilled.
• Maintain accurate customer records, service histories and account documentation within company systems.
• Utilise customer portals and internal systems to manage work orders, service requests and account information.
• Coordinate planned servicing, maintenance schedules and project requirements with internal departments.
• Proactively identify opportunities for upselling and cross-selling additional services where appropriate.
• Conduct regular account reviews to assess customer satisfaction, service performance and future requirements.
• Support contract renewals and assist in securing long-term customer retention.
• Prepare reports on account performance, customer activity and service delivery metrics.
• Resolve customer concerns efficiently, working closely with operational teams to achieve positive outcomes.
• Collaborate with the Commercial and Business Development teams to identify growth opportunities within existing accounts.
• Support tender submissions, framework agreements and customer account documentation where required.
• Attend customer meetings, site visits, exhibitions and industry events as required.
• Represent RA Dalton professionally and positively at all times.

Skills

Excellent communication

Customer relationship management

Organisational skills

Time management

Commercial awareness

Microsoft Office (Outlook, Word, Excel

CRM systems experience

Tools

CRM systems

Job description

RA Dalton Ltd is seeking an experienced, professional and customer-focused Key Account Manager to join our commercial team at the Crook Office. You will manage a portfolio of key accounts and help grow our presence in the water and wastewater sector.

You will coordinate service delivery, maintain regular contact with clients and work with Operations and Senior Leadership to ensure service excellence and contract retention.