Key Account Manager - High-Impact Client & Service Leader

Rsk Group; Cardiff; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Salary sacrifice for electric vehicles

Smart Health/digital GP service

Additional leave for long service

Cycle to work scheme

Life assurance - 3x salary

Job summary

MSS Water Ltd in Cardiff, part of the RSK Group, is seeking a Key Account Manager to join the team. You will manage key client accounts, ensure contract fulfilment and exceed client expectations, while collaborating with senior leadership.

The role focuses on sustaining relationships, achieving financial targets, and delivering high standards of service. You will lead client meetings, monitor performance, and support junior colleagues.

Qualifications

• Experience in account management within a service-oriented industry.
• Strong customer focus with proven relationship management skills.
• Financial acumen with a history of meeting budget and revenue targets.
• Knowledge of health and safety regulations and operational best practices.
• Excellent communication and organizational abilities.

Responsibilities

• Client Relationship Management: Develop and manage assigned key accounts to strengthen client relationships and meet contractual obligations.
• Financial Oversight: Oversee the P&L for assigned accounts, focusing on financial health and profitability.
• Operational Leadership: Ensure effective delivery of services through daily management of site staff and meeting commercial targets.
• Client Meetings: Lead regular client meetings to maintain open communication and align on project goals.
• Performance Monitoring: Track and report on operational and financial performance to leadership.

Skills

Account management

Customer relationships

Financial acumen

HSE knowledge

Communication

Organizational skills

Job description

MSS Water Ltd in Cardiff, part of the RSK Group, is seeking a Key Account Manager to join the team. You will manage key client accounts, ensure contract fulfilment and exceed client expectations, while collaborating with senior leadership.

The role focuses on sustaining relationships, achieving financial targets, and delivering high standards of service. You will lead client meetings, monitor performance, and support junior colleagues.