National Key Account Manager – Growth & Partnerships

RA Dalton Ltd; North East; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Company Pension Plan

Bonus Scheme / Annual Profit-Sharing

Company Events

Free parking / On-site parking

Workwear provided

Training and development

Opportunities for professional growth

Job summary

RA Dalton Ltd is seeking an experienced Key Account Manager to drive growth across a national client base. You will manage a portfolio of key commercial accounts, ensuring exceptional service and identifying opportunities to upsell and expand services.

You will work closely with operations, servicing and leadership to deliver a seamless account management process, contract renewals and long-term retention while representing RA Dalton professionally in all client interactions.

Qualifications

• 5+ years in Key Account/Account Management or Commercial Support.
• Excellent communication and interpersonal skills to build relationships.
• Strong customer service focus with driving exceptional experiences.
• Experience managing multiple accounts and priorities.
• Excellent organisational and time management skills.
• Strong commercial awareness and understanding of customer needs.
• Experience maintaining customer records and documentation.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Manage and develop relationships with a portfolio of key commercial accounts.
• Be the primary point of contact for customers and ensure exceptional service.
• Build relationships with stakeholders and decision-makers within client organisations.
• Coordinate customer requirements with operations and service teams for efficient delivery.
• Handle enquiries, service requests and account matters promptly.
• Monitor activity and ensure contractual obligations are fulfilled.
• Maintain accurate customer records and service histories.
• Utilise portals and systems to manage work orders and information.
• Coordinate servicing, maintenance and project requirements with internal teams.
• Identify opportunities for upselling and cross-selling services.
• Conduct regular account reviews to assess satisfaction and future needs.
• Support contract renewals and long-term retention.
• Prepare reports on account performance and service delivery.
• Resolve concerns with operations to achieve positive outcomes.
• Collaborate with teams to identify growth opportunities within accounts.
• Assist with tender submissions and framework agreements.

Skills

Relationship management

Communication

Customer service

Multi-tasking

CRM systems

Microsoft Office

Organisational skills

Tools

CRM software

Microsoft Office

Job description

RA Dalton Ltd is seeking an experienced Key Account Manager to drive growth across a national client base. You will manage a portfolio of key commercial accounts, ensuring exceptional service and identifying opportunities to upsell and expand services.

You will work closely with operations, servicing and leadership to deliver a seamless account management process, contract renewals and long-term retention while representing RA Dalton professionally in all client interactions.