Strategic Key Account Manager – Logistics & Tech

Freight Personnel; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Freight Personnel is seeking a proactive Key Account Manager to lead strategic accounts within the UK’s leading independent 4PL sector. You will manage senior relationships, translate client priorities into actionable plans, and drive sustained revenue growth while protecting margins.

You will partner with Customer Success, Operations, Technology and Procurement to deliver coordinated account plans, monitor performance and escalate issues for timely resolution, ensuring our clients see us as

Qualifications

• Experience managing B2B key accounts in logistics or SaaS-enabled services.
• Strong relationship management and negotiation abilities.
• Proven track record in account planning, forecasting and renewal strategies.

Responsibilities

• Own the overall commercial relationship and strategic account plan for assigned key customers.
• Monitor account health and retention, coordinating cross-functional teams to deliver value.
• Develop and qualify pipeline within accounts through insight-driven opportunities and business cases.
• Lead commercial discussions, proposals and negotiations within delegated authority.
• Maintain accurate CRM records and ensure timely, data-driven reporting on revenue and risks.
• Build knowledge of logistics technologies and act as a credible advisor to clients.

Skills

Strategic account management

Relationship building

Account planning

Forecasting

CRM / Salesforce

Cross-functional collaboration

Negotiation

Tools

Salesforce

Job description

Freight Personnel is seeking a proactive Key Account Manager to lead strategic accounts within the UK’s leading independent 4PL sector. You will manage senior relationships, translate client priorities into actionable plans, and drive sustained revenue growth while protecting margins.

You will partner with Customer Success, Operations, Technology and Procurement to deliver coordinated account plans, monitor performance and escalate issues for timely resolution, ensuring our clients see us as