Strategic Global Logistics Accounts Manager

Crane Worldwide Logistics; Hounslow; On-site; GBP 55,000 - 70,000; Full time

Job summary

Crane Worldwide Logistics is seeking an Operations Key Account Manager to manage strategic customer relationships and ensure operational excellence across our service portfolio. You will act as the primary operational contact, drive customer retention, and identify opportunities for account growth.

You will coordinate across Air, Ocean, Road Freight, Customs, Warehousing, and Project Logistics, leading improvements, monitoring KPIs, and ensuring SOPs are followed across a global network.

Qualifications

• 5+ years' experience in freight forwarding, logistics, transportation, supply chain, or account management.
• Proven experience managing strategic customer accounts.
• Strong Excel, PowerPoint, and reporting skills.
• Knowledge of customs and international trade compliance.

Responsibilities

• Manage day-to-day operational relationships for strategic and key accounts.
• Build strong relationships with customer stakeholders and act as a trusted logistics advisor.
• Lead QBRs, performance reviews, and regular customer meetings.
• Monitor KPIs, SLAs, service quality, delivery performance, and customer satisfaction.
• Coordinate global operations and ensure customer SOPs and requirements are consistently followed.
• Manage escalations, service failures, root-cause analysis, and corrective actions.
• Drive continuous improvement, process efficiency, and cost-saving initiatives.
• Support new business implementation, onboarding, and major logistics projects.
• Prepare and present performance reports, identifying trends, risks, and improvement opportunities.
• Monitor account profitability, revenue, margins, invoicing, and aged debt.
• Identify cross-selling, account expansion, and new business opportunities in partnership with commercial teams.

Tools

Excel

PowerPoint

Job description

Crane Worldwide Logistics is seeking an Operations Key Account Manager to manage strategic customer relationships and ensure operational excellence across our service portfolio. You will act as the primary operational contact, drive customer retention, and identify opportunities for account growth.

You will coordinate across Air, Ocean, Road Freight, Customs, Warehousing, and Project Logistics, leading improvements, monitoring KPIs, and ensuring SOPs are followed across a global network.