Strategic Enterprise Key Account Manager

Nurtur; East Midlands; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Uncapped commission

25 days holiday

Birthday off

Private Health Scheme

Team events

Perkbox membership

Death in service cover

Enhanced maternity pay

Free snacks and soft drinks

Free on-site parking

Job summary

Nurtur Ltd seeks a highly organised Key Account Manager to manage a flagship enterprise customer in the UK. You will work with the Head of Key Accounts to sustain relationships, drive growth, coordinate complex projects and ensure customer commitments are delivered across Product, Development, Support, Marketing and Customer Success teams.

You will own communication, governance and progress, translating customer needs into actionable internal tasks while maintaining proactive updates to

Qualifications

• Experience in account management, customer success, client services or project coordination.
• Strong organisation and ability to balance projects, stakeholders and deadlines.
• Excellent written and verbal communication with confidence across stakeholder levels.
• A proactive, solution-focused approach and the drive to see issues through to resolution.
• Attention to detail when managing actions, reporting and commitments.
• Commercial awareness and ability to identify retention and growth opportunities.
• Ability to collaborate across multiple departments and work independently.
• Comfortable using CRM systems, Microsoft Office and reporting tools.
• Willingness to travel throughout the UK, including occasional overnight stays.
• Full UK driving licence.
• Desirable: Experience in UK estate agency, property or PropTech; enterprise customers; SaaS; software implementation; AI.

Responsibilities

• Support the Head of Key Accounts in managing and developing Nurtur’s strategic relationship with a flagship enterprise customer.
• Build strong working relationships with the customer’s central team, regional stakeholders, individual offices and key decision-makers.
• Act as a primary contact for day-to-day account enquiries, activities and requirements.
• Organise and attend customer meetings, performance reviews and strategic discussions.
• Own meeting follow-ups, agreed actions and customer communication through to completion.
• Identify emerging issues early and maintain excellent standards of customer service. Project Management & Delivery
• Coordinate multiple enterprise customer projects with Product, Development, Support, Marketing and Customer Success teams.
• Maintain project plans, milestones, owners, expected delivery dates and next updates.
• Monitor progress, identify delays and proactively communicate accurate updates to stakeholders.
• Translate customer requirements and priorities into clear internal actions and commitments.
• Track responsibilities and deadlines, ensuring nothing is left without a clear owner.
• Support implementation and rollout of products, services and technology across the customer’s wider network.
• Escalate risks and delays with proposed actions and recovery plans.
• Commercial Account Management
• Support the enterprise customer commercial strategy with a focus on retention, revenue protection and growth.
• Identify opportunities to grow product adoption and services across the customer’s wider network.
• Support renewals, commercial proposals and relevant account discussions.
• Monitor billing, subscriptions and account changes, working with internal teams to ensure accuracy.
• Progress upsell and cross-sell opportunities in collaboration with the wider business.
• Understand how Nurtur products and services contribute to the customer’s business objectives.
• Product Adoption & Customer Success
• Develop strong knowledge of Nurtur products including LeadPro, Yomdel, digital marketing, communications and emerging AI services.
• Support adoption and effective use of Nurtur technology across the customer’s business units and locations.
• Coordinate training, demonstrations and onboarding where required.
• Collect customer feedback and collaborate with Product and Development on improvements.
• Support new technology launches and identify ways to improve processes and customer experience.

Skills

Account management

Customer success

Project coordination

Organisation

Communication

Problem solving

Attention to detail

Commercial awareness

Collaboration

CRM systems

Microsoft Office

Willingness to travel

Driving licence

Estate agency experience

PropTech knowledge

SaaS

Software implementation

AI familiarity

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Nurtur Ltd seeks a highly organised Key Account Manager to manage a flagship enterprise customer in the UK. You will work with the Head of Key Accounts to sustain relationships, drive growth, coordinate complex projects and ensure customer commitments are delivered across Product, Development, Support, Marketing and Customer Success teams.

You will own communication, governance and progress, translating customer needs into actionable internal tasks while maintaining proactive updates to