Key Account Manager

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Incentive plan

Pension & healthcare

Company car/allowance

Career development

Training

Wellbeing programs

Flexible working environment

Job summary

Johnson Controls is seeking a seasoned Key Account Manager in the United Kingdom. You will develop strategic plans for major customers, build executive relationships, and drive retention and profitability across Johnson Controls portfolios.

In this role you will identify cross-selling opportunities, lead negotiations, and monitor satisfaction while collaborating with cross-functional teams to deliver value-driven solutions in a fast-paced, global environment.

Qualifications

• Proven experience in KAM/Strategic AM or B2B Sales.
• Experience managing complex stakeholder networks.
• Excellent negotiation and influencing skills.

Responsibilities

• Develop and execute strategic account plans for named customers.
• Build executive-level relationships across customer organisations.
• Drive account retention, revenue growth, and profitability within named accounts.
• Identify cross-selling opportunities across Johnson Controls portfolio.
• Lead commercial negotiations, contract renewals, and pricing discussions.
• Monitor customer satisfaction and address business challenges and risks.

Skills

Key Account Management

Strategic Account Management

B2B Sales

Education

Degree in Business/Marketing

Tools

CRM systems

Job description

Key Account Manager

What You Will Do

As a Key Account Manager, you will play a critical role in supporting the development and execution of Johnson Controls' strategic account management strategy.

Working with a portfolio of high-value, high-opportunity customers, you will be responsible for strengthening customer relationships, driving profitable growth, and delivering exceptional account performance.

You will focus on retaining and expanding business within assigned accounts by identifying new opportunities across the Johnson Controls portfolio, increasing wallet share, and ensuring customer satisfaction.

Acting as a trusted advisor, you will collaborate with internal stakeholders to deliver value-driven solutions that support both customer objectives and business growth targets.

What We Offer

• Competitive salary and performance-based incentive plan
• Comprehensive benefits package including pension and healthcare options
• Company car or car allowance
• Career development and progression opportunities within a global organisation
• Ongoing training and professional development
• Access to employee wellbeing programmes
• Flexible and collaborative working environment

How You Will Do It

• Develop and execute strategic account plans for assigned key customers.
• Build and maintain strong executive-level relationships across customer organisations.
• Drive account retention, revenue growth, and profitability within named accounts.
• Identify cross-selling and upselling opportunities across the Johnson Controls portfolio.
• Lead commercial negotiations, contract renewals, and pricing discussions.
• Monitor customer satisfaction and proactively address business challenges and risks.
• Collaborate with sales, operations, service, and business leaders to deliver customer-focused solutions.
• Analyse account performance and market trends to identify growth opportunities.
• Prepare and present business reviews, forecasts, and strategic recommendations.
• Maintain accurate sales pipeline and account activity information within CRM systems.

What We Are Looking For

• Proven experience in Key Account Management, Strategic Account Management, or B2B Sales.
• Strong track record of delivering revenue growth and customer retention.
• Experience managing complex customer relationships and stakeholder networks.
• Excellent negotiation, commercial, and influencing skills.
• Strong business acumen with the ability to identify and develop growth opportunities.
• Ability to manage multiple priorities and accounts in a fast-paced environment.
• Excellent communication and presentation skills.
• Proficiency with CRM systems and sales performance reporting.
• Full UK driving licence and willingness to travel as required.
• Preferred: Experience selling integrated solutions or services within a technical or building technologies environment.
• Knowledge of service contracts, facilities management, fire, security, HVAC, or smart building solutions.
• Experience working with enterprise or multinational customers.
• Degree-level qualification in Business, Sales, Marketing, or a related discipline.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we help customers achieve their sustainability and operational goals while creating smarter, healthier and more resilient environments.

#LI-SB1 Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.