Key Account Manager 3

ADT ADT Fire and Security PLC; Sunbury-on-Thames; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Company car or car allowance

Pension scheme

Private medical insurance

Life assurance

Employee assistance programme

Career development and progression

Ongoing training and professional dev

Employee discounts and wellbeing

Job summary

Johnson Controls seeks a Key Account Manager to drive strategy and execution across a portfolio of strategic customers. You will lead account plans, strengthen relationships, and grow revenue across the full Johnson Controls offering.

The role partners with internal teams to ensure exceptional customer experience and sustainable growth. You will develop plans for named accounts, manage negotiatons, monitor performance, and identify opportunities within existing accounts.

Qualifications

• Proven experience in key account management or complex B2B sales.
• Strong commercial and negotiation skills with customer agreements.
• Track record of revenue growth, retention and profitability targets.
• Ability to identify and convert cross-sell and upsell opportunities.
• Excellent relationship-building and stakeholder management skills.
• Strong communication, presentation and influencing abilities.
• Analytical mindset with planning and forecasting capabilities.

Responsibilities

• Develop and execute account plans for strategic named accounts.
• Build and strengthen relationships with key decision-makers.
• Drive revenue growth through retention, cross-selling and upselling.
• Conduct commercial negotiations to maximise profitability and value.
• Identify new business opportunities within existing accounts.
• Collaborate with sales, operations, service and product teams to deliver commitments.
• Monitor performance, pipeline activity and forecasts to meet targets.
• Analyze needs, market trends and competition to identify growth opportunities.
• Resolve issues while maintaining high customer satisfaction and loyalty.
• Maintain accurate account plans and forecasting in CRM.

Skills

Strategic account management

Negotiation

Relationship building

Communication

Forecasting

Education

Bachelor's degree in Business or Engineering

Tools

CRM systems

Job description

Key Account Manager

What You Will Do

As a Key Account Manager, you will be responsible for driving the account management strategy and execution across a portfolio of strategic customers. Managing a select group of high-opportunity named accounts, you will focus on strengthening customer relationships, retaining and growing revenue, and increasing share of wallet through the full range of Johnson Controls solutions and services. You will lead commercial discussions, support contract negotiations, and partner with internal teams to ensure an exceptional customer experience. This role offers the opportunity to influence customer strategy, deliver measurable business results, and play a key role in driving sustainable growth across the business.

What We Offer

• Competitive salary and performance-based bonus
• Company car or car allowance
• Pension scheme
• Private medical insurance
• Life assurance
• Employee assistance programme
• Career development and progression opportunities within a global organisation
• Ongoing training and professional development
• Access to employee discounts and wellbeing programmes

How You Will Do It

Develop and execute account plans for a portfolio of strategic named accounts. Build, maintain, and strengthen customer relationships across key decision-makers and influencers. Drive revenue growth through retention, cross-selling, and upselling of Johnson Controls products, services, and solutions. Conduct commercial negotiations to maximise profitability and long-term customer value. Identify new business opportunities within existing accounts and develop strategies to increase market share. Collaborate with sales, operations, service, and product teams to ensure successful delivery of customer commitments. Monitor account performance, pipeline activity, and revenue forecasts to ensure targets are achieved. Analyse customer needs, market trends, and competitive activity to identify growth opportunities. Resolve customer issues proactively while maintaining high levels of customer satisfaction and loyalty. Maintain accurate account plans, opportunity tracking, and forecasting within CRM systems.

What We Are Looking For

• Proven experience in key account management, account management, or complex B2B sales.
• Demonstrated success in managing and growing strategic customer relationships.
• Strong commercial and negotiation skills with experience managing customer agreements.
• Track record of delivering revenue growth, retention, and profitability targets.
• Ability to identify and convert cross-sell and upsell opportunities.
• Excellent relationship-building and stakeholder management skills.
• Strong communication, presentation, and influencing abilities.
• Ability to manage multiple accounts, priorities, and sales opportunities effectively.
• Analytical mindset with strong planning and forecasting capabilities.

• Experience within building technologies, HVAC, fire, security, industrial solutions, or related sectors.
• Experience managing enterprise, national, or multi-site customer accounts.
• Knowledge of consultative or solution-selling methodologies.
• Degree qualification in Business, Engineering, or a related discipline.
• Experience working within a matrix organisation.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.