Strategic IT Technical Services Technician

The Downs School; Newbury; On-site; GBP 25,000 - 34,000; Full time

Job summary

The Downs School in Newbury seeks a dedicated IT Technical Services Technician to join our IT Technical Services team. You will support staff and students, helping them make the best use of IT services and resources across the school.

Key duties include troubleshooting user-facing equipment, managing the helpdesk, and providing event support for presentations and media setups. The role offers a welcoming, development-focused workplace in a high-performing school.

Responsibilities

• Provide IT support to staff and students, assisting them with the effective use of IT services
• Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
• Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
• Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
• Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
• Perform routine maintenance of user-facing IT equipment as needed or appropriate
• Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening

Job description

We are seeking to appoint an IT Technical Services Technician to join our IT Technical Services team, supporting the Downs School with IT support services. The IT Technical Services department maintains a strategic programme of development, maintenance and support of the IT provision to the schools. The IT Technical Services Technician is a key member of that team performing varied tasks, but with specific assigned responsibilities including 1st level IT support.

The successful candidate will

• Provide IT support to staff and students, assisting them with the effective use of IT services
• Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
• Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
• Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
• Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
• Perform routine maintenance of user-facing IT equipment as needed or appropriate
• Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening

In return, you’ll enjoy:

• Caring Environment: Our positive ethos prioritises staff well-being and recognition.
• Empowerment: Work alongside ambitious, dedicated colleagues who are committed to developing the whole child.
• Exceptional Students: Engage with children who love being at school, exhibit exceptional behaviour and have a strong attitude towards their learning.
• Professional Environment: Join a stimulating and collaborative workplace in a school Ofsted labelled as ‘exceptional’ in October 2024
• Professional Growth: Access extraordinary professional development and support to enhance your skills.
• Flexible Work Options: We value work balance through the availability of flexible working, our ‘Time for you Tuesdays’, commuted INSETs and Employee Assistance Programme

About Us -

The Downs School and Sixth Form is a successful, oversubscribed, and highly regarded secondary school located in the beautiful Downs area of West Berkshire. Praised in our recent Ofsted for the exceptional behaviour of our students, we are judged by ALPS to be red hot, reflecting our commitment to high-quality teaching, learning, and student outcomes.

Closing date: 5 October 2026, 8am