IT Support Technician (1st Line) - Flexible Hours & Training

The Downs School; Newbury; On-site; GBP 25,000 - 34,000; Full time

Job summary

The Downs School in Newbury seeks a dedicated IT Technical Services Technician to join our IT Technical Services team. You will support staff and students, helping them make the best use of IT services and resources across the school.

Key duties include troubleshooting user-facing equipment, managing the helpdesk, and providing event support for presentations and media setups. The role offers a welcoming, development-focused workplace in a high-performing school.

Responsibilities

• Provide IT support to staff and students, assisting them with the effective use of IT services
• Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
• Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
• Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
• Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
• Perform routine maintenance of user-facing IT equipment as needed or appropriate
• Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening

Job description

The Downs School in Newbury seeks a dedicated IT Technical Services Technician to join our IT Technical Services team. You will support staff and students, helping them make the best use of IT services and resources across the school.

Key duties include troubleshooting user-facing equipment, managing the helpdesk, and providing event support for presentations and media setups. The role offers a welcoming, development-focused workplace in a high-performing school.